Communication in providing quality customer service

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Reference no: EM132252350

Now that we have read about the importance of communication in providing quality customer service and the impact of verbal, non-verbal communication and listening skills to enhance customer interaction, select one example of a verbal, non-verbal cue or listening barriers.

1. Define it in your own words.

2. Give an example of how this action can impede quality service

3. Offer a solution to positively impact the outcome. Examples: appearance, tone of voice, waiting to speak instead of listening and gender differences in communication.

Reference no: EM132252350

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