Communication breakdown from top management

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Reference no: EM131612571

Assessment: Written Report and Oral Presentation

General Description:

This assessment is worth 40 points and accounts for 40% of your final grade. The assessment is due in Week 8 on Friday 8th September, 5.00 pm

The reports must be 2500 words in length. Two points will be deducted for those essays that are over or under by 200 words.

There is a late deduction of 2 points per day after the due date.

The report must include a cover page that contains your name, student number, resident campus, assessment title and lecturer.

The report must conform to the APA style guide.

At the time of submission you will submit both your report and your PowerPoint slides. You will receive the same score as your group members for the written report. The presentation is marked based upon your individual contribution.

Task description: In this assessment you will both write a report based upon the following case study and then present an oral presentation either during the lecture or tutorial. You will be assigned into a group of three by the lecturer/tutor. The flex students will present using Zoom. The presentation must be 15 minutes in length. All group members must present one part of the presentation.

Case study:

A multi-national organisation operates in various countries including Australia, Vietnam, India, Oman, and Nigeria. The organisation manufactures and distributes agricultural equipment's to local and international clients. In total the organisation has 8,000 employees in five countries and more than 1 million customers worldwide. The head office is based in Australia. In recent years the organisation is facing a number of communication challenges. They include:

- Timely communication to all staff and clients

- Communication breakdown from top management to staff in the front line and vice versa

- Feedback from clients on ways to improve product quality and service delivery

- Issues around local language

- Cross cultural issues in different contexts

- Limited development in digital literacy in some countries and use of social media in communication

Your manager has asked you to develop strategies to improve communication at all level. The manager has directed you to suggest strategies that has proven to work well in large multinational organisations. You are required to undertake the following:

- Prepare a written report

- Benchmark what other multinational organisations are doing to improve workplace communication. This could be done be reviewing literature of successful case studies available

- Identify the strategies the organisation could use to address each of the above five challenges

Verified Expert

The solution focuses on challenges that companies face due to increasing globalization and diversified workforce. The company ABC is having six issues related to communication and wanted to develop strategies that can help the management in resolving them. A literature review showcases the different good practices or strategies used by other companies to resolve communication issues of their company. The conclusion summarizes the findings of the whole solution and implications are discussed that may happen if these issues are not resolved by the company.

Reference no: EM131612571

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Reviews

inf1612571

10/6/2017 4:47:18 AM

Exceptional work! Much obliged to you such a great amount for helping me complete this work before the due date... really a day sooner than the due date! I should concede I had my questions as I battled a great deal with the second a portion of this course, however you make it show up so natural! I'm so thankful for all that you've done. I truly acknowledge and will remember your administrations on the off chance that anything comes up later on! Much obliged once more...

len1612571

8/24/2017 7:04:44 AM

Quality of writing at a very high standard. Sections are coherently connected to each other. Correct grammar, spelling and punctuation. Quality of writing at a very high standard. Sections are coherently connected to each other. Correct grammar, spelling and punctuation. Quality of writing at a very high standard. Sections are coherently connected to each other. Correct grammar, spelling and punctuation. Quality of writing at a very high standard. Sections are coherently connected to each other. Correct grammar, spelling and punctuation. Quality of writing at a very high standard. Sections are coherently connected to each other. Correct grammar, spelling and punctuation. Quality of writing at a very high standard. Sections are coherently connected to each other. Correct grammar, spelling and punctuation.

len1612571

8/24/2017 7:04:21 AM

Future Strategies Exceeds expectations: All six challenges are addressed at a high level of detail based upon communication theories and models and evidence of successes in other organisations. Exceeds expectations; All six challenges are addressed at a good level of detail based upon communication theories and models and evidence of successes in other organisations; more specific detail needed to be provided Meets expectations; most of the six challenges are addressed at a fair level of detail based upon communication theories and models and evidence of successes in other organisations; more specific detail needed to be provided for the identified challenges. Meets expectations; Less than half of the challenges are addressed at a poor level of detail based upon communication theories and models and evidence of successes in other organisations; more specific detail needed to be provided for the identified challenges None of the six challenges are addressed.

len1612571

8/24/2017 7:03:50 AM

Good Practices Demonstrates a balanced and very high level of detailed knowledge of core concepts by providing a very high level of analysis. Utilises current, appropriate and credible sources. Demonstrates a balanced and high level of knowledge of core concepts by providing a high level of analysis. Utilises mostly current, appropriate and credible sources. Demonstrates a good level of knowledge of some of the core concepts by providing some level of analysis. Utilises some current, appropriate and credible sources. Demonstrates limited knowledge of core concepts by providing a limited level of analysis. Utilises few current, appropriate and credible sources. Demonstrates little, if any, knowledge of the core concepts with extremely limited, if any, analysis. Utilises little, if any, current, appropriate and credible sources.

len1612571

8/24/2017 7:03:13 AM

Key Criteria Exceeds Expectations Exceeds Expectations (Distinction) 75 - 84% Meets Expectations Meets Expectations Below Expectations (High Distinction) 85-100% (Credit) 65 – 74% (Pass) 50 – 64% (Fail) below 50% Introduction Excellent introduction; clearly outlines the report topic and purpose Exceed expectations; clearly outlines the report topic and purpose; one or two of the components could have been more specifically stated Meets expectations; fair introduction; contains both an outline of the topic and the purpose; general in nature Poor introduction; does not clearly outline both the topic and the purpose. Very poor or non-existent introduction

len1612571

8/24/2017 7:02:52 AM

Future strategies In this section you will address each of the six challenges. You will suggest how your organisations could improve communication. Here you can draw various theories and models you have learnt in the unit. Your suggested strategies should be based evidence of success in other organisation. Each challenge should be presented with a clear topic statement and supporting evidence/materials. implications This section will provide your views and thoughts on the subject matters. It will also draw your experience on what you have learnt. You will also outline what could the implications if the organisation continues to face the dilemma around communications Conclusion A brief restatement of the main points of the presentation A memorable concluding statement Reference list Minimum of 25 academic papers

len1612571

8/24/2017 7:02:46 AM

You must then present your report to your manager. For the presentation each group member must present for equal amounts of time. The presentation should have the following structure. Cover slides Include a title of the report Include the names and student numbers of the presenters and the campus Introduction An attention getting statement The exigency of the topic The relevance of the topic to the audience The group ethos Preview of the main points Good practices Outline the good practices used in other organisations. This will be based on literature review. Any references must be included on the slides. Each point must be clear with a topic statement and supporting evidence/materials.

len1612571

8/24/2017 7:02:39 AM

Good practices Outline the good practices used in other organisations. This will be based on literature review. The aim is to examine what other organisations have done to address similar challenges. At least 25 literature should be cited. Future strategies In this section you will address each of the six challenges. You will suggest how your organisations could improve communication. Here you can draw various theories and models you have learnt in the unit. Your suggested strategies should be based evidence of success in other organisation Conclusion and implications This section will provide your views and thoughts on the subject matters. It will also draw your experience on what you have learnt. You will also outline what could the implications if the organisation continues to face the dilemma around communications Reference list Minimum of 25 academic papers. References must be correctly cited using the APA reference style.

len1612571

8/24/2017 7:02:33 AM

PLEASE READ ALL ATTACHED FILES AND MAKE REPORT ACCORDING TO CASE STUDY WITHOUT ANY GRAMMATICAL MISTAKES. MAKE SURE I WILL GET MY ASSIGNMENT BEFORE 1st. THANKS. The report should have the following structure: Structure Brief explanations Cover page Include a title of the report Include your full name and student ID Table of contents Automate the table of content with page numbers Introduction Outline what the report is about? What are you trying to inform the reader?

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