Communicate with the director of the mental health

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Reference no: EM133219457

Question: You work as the scheduler at SupportStudents, the university's mental health clinic. Today, Samuel Marquenas called with a complaint. He had an appointment yesterday to see his therapist, but the appointment was not saved in the system. When Samuel arrived at the mental health clinic, he was told he did not have an appointment, and he was unable to see his therapist.

You were able to get Samuel another appointment later in the week, but he is very upset and demanding to speak to your manager about the missed appointment.

Upon discussion with the front office staff, it appears that the scheduler did not take the extra step to click Save after entering the appointment. You will need to reach out to reinforce scheduling protocol to prevent this from happening again. You will also need to follow up with Samuel. Finally, you will need to communicate with the director of the mental health clinic, Ali Smith, to update them on the situation.

Reference no: EM133219457

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