Common problem of raising morale of their employees

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Jenny and Javier are both managers at a customer call center. They have different strategies and approaches for the common problem of raising the morale of their employees after they have dealt with angry and rude customers. Even though their approaches are different, however, Jenny and Javier both are equally successful in raising the morale. This phenomenon is best described as: mental models. brainwriting. equifinality. small wins. benchmarking.

Reference no: EM133663766

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