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Question: Role play scenario: You will be expected to take part in role play exercises that allow you the opportunity to demonstrate the skills and knowledge needed to respond to the following scenario.
You will be observed and assessed (not when role playing a casual staff) by the assessor during these role play exercises. Each student in a group must play as store manager. You are concerned that some of your staff are becoming more negative about their work and you feel this may be one of the contributing factors to the drop in sales performance of the store.
You have seen some social media comments that the casual staff have made about your leadership style, and these indicate that you have no empathy or respect for their needs as casual workers.
You will have a meeting with casual staff to deal with the issues
Purpose of assessment
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