Comment publicly on the negative review

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Reference no: EM132163482

Select a business that has been reviewed on Yelp and received a detailed negative review.

1. Pretend that you are the owner of the business, and want to comment publicly on the negative review. You want to regain the customer’s trust and loyalty, so your response has to be carefully crafted. You want to encourage the customer to reengage with your business.

2. Your written response should be 100 words or less.

3. In your assignment, you should include: basic information about your business, the negative review (in 100 words or less), and your comment.

4. Explain in detail why you think your response would be effective, and how it will help restore your business in the eyes of this customer.

Reference no: EM132163482

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