User Account

All Pages

Coaching for success scenario

Assignment Help Business Management
Reference no: EM132605839

Coaching for Success Scenario: night shift customer support teams 

Coaching is a vital tool in any employee's arsenal to address various problems, especially in terms of navigating relationships and personalities in a team environment.

A consultant of the V.P. of an online bank to coach struggling at an online bank. The metrics received from upper management suggests that these customer support teams are really not functioning like teams. Lately there has been a lot of turnover in these teams because the company tried firing some of what they termed were the "trouble makers" of the teams. Then several team members left voluntarily saying they did not like the recent firing of their teammates and they were tired of having a micro manager always monitoring them every minute on their shift.

In addition, in a survey, the customers state that the customer support people seemed negative and de-motivated to help them.

  • Specify the problem(s).
  • Explain what coaching techniques you will use with both individuals and the team as a whole to address the situation.
  • Explain the feedback will you provide to trainees and how you will further their development.

Reference no: EM132605839

Questions Cloud

Describe the things that you learned from the article : Identify and summarize one recent (no older than 1 week) article that covers topics pertaining to microeconomics. IMPORTANT! Make sure that the topic you choose
Determine operational alignment : Discuss the importance of an organization determining its operational alignment.
Compute the inventory turnover and the number of days : Compute the inventory turnover and the number of days' sales in inventory. Round interim calculations to the nearest dollar and final answers
Principles and objectives of project management : 1. Briefly explain principles and objectives of Project Management. 2. Explain briefly functional type of organization.
Coaching for success scenario : Coaching for Success Scenario: night shift customer support teams
Determine the adjusted balances of accounts receivable : Analysis of Receivables Method, Determine the adjusted balances of Accounts Receivable, Allowance for Doubtful Accounts, and Bad Debt Expense.
Create scenario where incorrect leadership theory was used : Share a story or create a scenario where the incorrect leadership theory was used. Discuss how the situation could have turned out differently if another style.
Reflect on a local public issue : Identify your community (town, city, or county), and reflect on a local public issue that needs improvement
Leadership and management style far outweighs : Research consistently shows that employees leave organizations for many reasons; however, ineffective supervision and management

Reviews

Write a Review

Business Management Questions & Answers

  Caselet on michael porter’s value chain management

The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.

  Mountain man brewing company

Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..

  Mountain man brewing company

Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.

  Analysis of the case using the doing ethics technique

Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of  Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.

  Affiliations and partnerships

Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.

  Innovation-friendly regulations

What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?

  Effect of regional and corporate cultural issues

Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..

  Structure of business plan

This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.

  Identify the purposes of different types of organisations

Identify the purposes of different types of organisations.

  Entrepreneur case study for analysis

Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur

  Forecasting and business analysis

This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.

  Educational instructional leadership

Prepare a major handout on the key principles of instructional leadership

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd