Clues for organizing and controlling hotel employees

Assignment Help Operation Management

Reference no: EM131690443

You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed, hotel employees must focus on providing customers with the highest quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will encourage employees to be committed to the hotel, and that will reduce the level of employee turnover and absenteeism - which are typically high in the hotel business.

1. How do the various management theories discussed in this chapter offer clues for organizing and controlling hotel employees?

2. Which parts would be the most important for an effective system to organize and control employees?

Reference no: EM131690443

Questions Cloud

Creating data flow diagrams : A local restaurant is planning to implement an online ordering system. what information needs to be input and output from an order.

Employing more non-physician healthcare professionals : Many healthcare organizations are attempting to cut costs by employing more non-physician healthcare professionals

Corporate social responsibility-what is the big deal : Corporate Social Responsibility: What’s the Big Deal? What do you think about this so called “Shareholder vs. Stakeholder” debate?

Describe two aspects of globalization : Describe two aspects of globalization and discuss one of the challenges associated with it.

Clues for organizing and controlling hotel employees : How do the various management theories discussed in this chapter offer clues for organizing and controlling hotel employees?

Encouraging managers to use the stakeholder approach : What are the reasons for encouraging managers to use the stakeholder approach? Would these reasons apply to teams?

The pressure to overstate stock valuation : What are the ethical implications of this scenario and how would you resolve them? Are there any ethical theories that might support your answer?

Horizontal differentiation affect the shape of organization : How do centralization, standardization and horizontal differentiation affect the shape of the organization?

Click-to-accept agreements have become increasingly common : As people spend more and more time online, Click-to-Accept agreements have become increasingly common.

User Account

All Pages