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Reference no: EM132407119

SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA.

Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA.

Availability - up-time, outages, service duration

Reliability - minimum time between failures, guaranteed rate of successful responses

Performance - capacity, response time, and delivery time guarantees

Scalability - capacity fluctuation and responsiveness guarantees

Resiliency - mean-time to switchover and recovery

Security - security measures such as anti-virus updates and patching

Reference no: EM132407119

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