Client communication case study

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Reference no: EM132172701

Client Communication Case Study

Case Study 1

Norm is a 45 year old man who has had 2 appointments with you to date. In these sessions he has presented as a ‘happy go lucky’ man with seemingly not a care in the world. Today he presents very emotionally distressed but explains that he is unsure exactly what is upsetting him.

Outline how you could use motivational interviewing to support Norm to identify the cause of his distress and put in place strategies for change.

Client Background

Provide a brief summary of the client and how they presented today

Communication Methods

Outline the types of communication methods used to address the client’s presenting behaviour

Motivational Interviewing

Outline what Motivational Interviewing techniques you used and how these supported the client

Barriers

Outline any barriers to communication and how you addressed these

Difficult Situations

Outline what techniques you used to deal with this difficult situation

Outcome

Include a summary of the outcome achieved with this client Information

List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client

Action

Outline what was agreed to by the client and any follow up required

Reference no: EM132172701

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