Cleans carpets using special chemical process

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You are the owner of Clean Rite Carpet Cleaners, and company that cleans carpets using a special chemical process. You do not guarantee success, but you have a good reputation for getting out stains. Sam Jones is placing his house for sale and preparing for an open house. One of the carpets has a red stain that came from the painted wooden chair leg. When you left after cleaning the carpet, the stain appeared to be gone. However, you received word that the stain reappeared and Mr. Jones is requesting one-half the cost of a new carpet. Their open house is only a week from now, and the stain could discourage buyers. Write a letter refusing the request using the format discussed in Chapter 8 and in class.

Reference no: EM132239684

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