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Classify the services by the degree of customer contact

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Reference no: EM131910020

Question: 1. Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).

a. Check clearing in a bank

b. Bank teller

c. Bank loan officer

2. Locate each of the following services on the service delivery system matrix:

a. Vending machine

b. Housecleaning service

c. Appliance repair

Reference no: EM131910020

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