Reference no: EM132864534

Clarify why a single quality definition is not sufficient. Choose a product or service to illustrate how several definitions of quality can apply simultaneously.

Discuss how either good or poor quality affects you attitudes and decision making as a customer. Describe experiences in which your expectations were met, exceeded, or not met when you purchased goods or services. Did your experience change your regard for the organization and/or its product? How?

Discuss the interrelationships among Deming's 14 Points. How do they support each other? Why must they be viewed as a whole rather than separately?

Explain how to apply the Fishbone technique to find the root cause of any manufacturing or service providing company you are familiar with. Define the problem and use Ishikawa categories as your starting point to identify the major causes then analyze each category and their relevance to the problem.

Discuss the implications of the Baldrige Criteria for e-commerce. What are the specific challenges that e-commerce companies face within each category of the criteria?