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PROJECT DESCRIPTION
Preamble:
PROJECT TASK
PART 1: Review programs, systems and processes (Use AS ISO 10002:2006 Customer satisfactions - Guidelines for complaints handling in organizations)
Specific Tasks:
A. Identify and analyse changing trends in terms of positive/opportunities and negative/threats relevant to the organisation.
B. Make a list of the key systems and processes used within the organisation, or within one business unit of the organisation.
C. Outline the strategies you will use to monitor and evaluate the performance of these key systems and processes.
D. Analyse any available performance related information and variance from plans for at least one key result areas (KRA) of the organisation. For example, you may examine data related to budget performance, customer service performance, environmental factors, financial performance, OHS, quality or any other operating parameters.
Verified Expert
This paper is about to write on an organisation which satisfy the ISO 10002:2006 level. So, I choose Deloitte. It is a well known Audit company. Deloitte conducts a broad area of business methods by adequate experts who practice optimization devices to assist profit performance, decrease operational expenses and improve potency while obtaining on process computerization technologies. The task has three parts. In the first part is asked to work on Review programs, systems and processes. This part has four sub questions to answer as well. In the second part, it is asked to Develop options for continuous improvement – foster creativity and innovation. It is actually a brainstorming session to explore. Sub parts are there to answer as well. In the final part, it is asked to talk about Implement innovative processes in the organisation.
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