Checking an insurance claim

Assignment Help Operation Management

Reference no: EM132191168

Project : Checking an Insurance Claim

Assume that you are employed by the local branch of H. L. Winman and Associates. When you arrive at work this morning, branch manager Vern Rogers calls you into his office.

“We’ve had a call from Hugh Smithson in our Buffalo branch,” he says. “Twelve cartons of special instruments they shipped yesterday were in a truck that rolled off the highway 8 miles east of Rochester, New York. The insurance company wants someone to look over the damage with one of their adjusters, to confirm how much can be repaired or salvaged.”

In Rochester you meet Noella Redovich of Milltown Insurance Company. She takes you to a warehouse where the smashed crates tell their own story of the violence of the accident. Very few of the delicate instruments could have survived such an impact.

You examine the crates, which are a jumble of broken glass, tangled wire, and chipped and splintered instrument cases. As you check each container, the adjuster notes the numbers in her book: 10, 4, 12, 11, 6, 3, 1, 9, 8, and 2 are totally beyond repair and obviously have no salvage value. Crate number 5, surprisingly, is hardly marked: somehow it must have been cushioned. You examine its contents.

“This one seems okay,” you say.

Noella adds up the totals: “Not very good for us,” she says. “Ten out of eleven means a heavy claim.”

“Twelve,” you say. “There were twelve crates.” Noella checks her figures and you recheck and count the crates. There are 10 smashed ones and one good one. “One is missing,” you say. “Number 7.”

Noella suggests it might have been stolen before the accident occurred. “The police were on the scene immediately. There would not have been time after the accident.”

When you return to your office, Vern Rogers asks you to write a report and fax or email it immediately to Hugh Smithson. Here is additional information you may need for your report:

• The shipping company was Merryhew Van Lines Albany.

• The waybill number was C2719.

• The 12 crates were being shipped to Melwood Test Labs, Syracuse.

• Milltown Insurance Company’s local address is Room 14A, 22 Western Avenue, Rochester, New York. • The crates are being held at C and J Storage Inc., 63 Crane Street, Rochester.

• You reported the missing crate to the police in Rochester at 2:25 p.m., immediately after completing your inspection.

Write the trip/inspection report.

Reference no: EM132191168

Questions Cloud

Prepare journal entries to record the requisition slips : Prepare summary journal entries to record (1) the requisition slips, (2) the time tickets, (3) the assignment of manufacturing overhead to jobs

What type of strategies or interventions hr management adopt : For this assignment you will be asked to consider workplace violence--its prevention and management. It seems that we are living in an age of increasing.

Each standard golf bag and deluxe golf bag respectively : Constructing the nonlinear profit contribution expression Let PS and PD represent the prices charged for each standard golf bag and deluxe golf bag respectively

Demonstrate your ability to research current theory : Demonstrate your ability to research current theory on change management and compare ,contrast and evaluate the suitability of different models.

Checking an insurance claim : We’ve had a call from Hugh Smithson in our Buffalo branch,” he says. “Twelve cartons of special instruments they shipped yesterday were in truck.

Explain the importance of human resource management : In your own words, explain the importance of Human Resource Management to any organization then determine a HRM function that interest you as a future career.

Social media most important : At what phase of the sales funnel is social media most important?

How would you evaluate southwest airlines design : Realizing that the case does not provide all of the details, how would you evaluate Southwest Airlines' organizational design?

Create and maintain a positive workforce for productivity : In a unionized work environment, it's critical that the labor union(s) and human resources management work together. The mutual goal is to create and maintain.

User Account

All Pages