Check-in process capable of meeting the quality standards

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Reference no: EM132287163

At the check-in counter of a hotel, the management likes to have a mean target customer processing time of 6 minutes with +/- 1.5 minutes tolerance. Data were collected and analyzed. It is found it is actually taking 6.5 minutes on an average per customer. The standard deviation of customer processing time is 0.4 minute.

1. Is the current check-in process capable of meeting the quality standards? Justify using appropriate measure(s).

2. For what percentage of customers is the processing taking more than 7.5 minutes? Show your work.

3. For what percentage of customers is the processing time is between 6 and 7.5 minutes? Show your work.

Reference no: EM132287163

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