Reference no: EM133124177

CHCDIV003 Manage and promote diversity

Assessment Task

The aim of assessments is to test your knowledge, skills and understanding in relation to the topics being taught within a given course. This will be done by using an assessment criterion which shows what you need to do to achieve the appropriate level of competency. For the purpose of completing a written assessment, you are required to:
• Complete each question, including any sub-questions;
• Provide in-depth research on the topic, using appropriate primary and secondary sources;
• Respond using a clear structure (e.g. Introduction, points of argument or fact, conclusion), including references to the sources used.

Assessment requirements
The assessments within this document can be completed through several approaches such as:
• Observation of real, indisputable actions as they occur;
• Written or oral task such as reports, role play, work samples etc;
• Portfolios;
• Questions, or third-party evidence, in which the relevant document (observation document is to be completed by the agreed third party.

You may be required to perform tasks/works/assessments through observations, simulation, or demonstrations. Your trainer/assessor will provide you with a list of demonstrations, logbooks, simulation diary or any other related documents for tasks/works/assessments. The observation, simulation or demonstration can occur in the workplace, or the training environment such as workshop, or simulation labs. During observation, demonstration or simulation, you will be provided with necessary information (e.g., timeframe) and equipment and/or materials to complete the task. You are required to perform the work, task or assessment in accordance with the required instructions.

Activity 1A

Objective To provide you with an opportunity to collect and evaluate quantitative and qualitative workplace diversity data

1. What is meant by ‘diversity' in the context of the workplace?

2. Give three examples of each of the following:

» Quantitative data
» Qualitative data.

3. Why might you use a mix of qualitative and quantitative data when analysing diversity in your workplace?

4. For your workplace, collect data about workplace diversity. Ensure it incorporates quantitative and qualitative data. Then evaluate the data and write a short report on the diversity in your workplace.

Activity 1B

Objective To provide you with an opportunity to identify and analyse potential benefits of diversity in relation to the workplace objectives

List three workplace objectives that apply to your organisation and/or job role. Explain how diversity in the workplace would be or has been a benefit to these.

Activity 1C
Objective To provide you with an opportunity to analyse how current diversity practice matches workplace objectives

1. Describe three ways that diversity is practised in your workplace, making reference to the organisation's diversity strategy, where one exists.

2. Describe two ways that you can analyse diversity data.

Activity 2A
Objective To provide you with an opportunity to provide a role model for others through individual behaviour that demonstrates respect for diversity

Give an example from your own work practice of times when you acted as a role model for each of the following:

» Inclusivity
» Impartiality
» Respect
» Fairness.

Activity 2B
Objective To provide you with an opportunity to assist and coach colleagues in ways of accepting diversity in relation to both colleagues and clients

1. List five areas that diversity training might include.

2. What diversity training is in place at your organisation?

3. Give an example of each of the following:

» Direct discrimination
» Indirect discrimination.

Activity 2C

Objective To provide you with an opportunity to develop work practices and undertake planning in a manner that shows respect for workplace diversity

1. Identify one of each of the following that applies to your organisation in relation to diversity law:

» Commonwealth legislation
» State/Territory legislation
» The organisation's diversity policy and/or strategy.

2. Give two examples from your workplace of practices that adhere to the laws/policies/strategies that you have identified.

Activity 2D
Objective To provide you with an opportunity to identify and adapt professional development opportunities to address the needs of a diverse workforce

Give three examples of professional development opportunities and describe hypothetical scenarios of when and how you would adapt these to meet the needs of a diverse workforce.

Activity 2E
Objective To provide you with an opportunity to generate a supportive workplace by valuing and promoting the benefits of a diverse workforce to those working in the workplace according to relevant policy

1. Identify any organisational policy that relates to diversity. Summarise its key values, concepts and applications.

2. What are three benefits of a diverse workforce? How would you promote these to others?

Activity 2F

Objective To provide you with an opportunity to identify and use diversity factors associated with clients and colleagues to address diversity objectives of the workplace

1. Give two examples from your workplace of when a diversity factor associated with a colleague helped to meet specific client needs.

2. What are the diversity objectives of your organisation? How are they currently being met? What else could be done to help the organisation meet its diversity objectives?

Activity 2G

Objective To provide you with an opportunity to value and encourage collaboration and the experience of working with diverse clients and colleagues

How is collaboration amongst diverse clients and colleagues encouraged in your organisation? What other methods could be used?

Activity 3A
Objective To provide you with an opportunity to use communication strategies to meet the diverse needs of individuals within the workplace

1. Identify your organisation's communication strategies and summarise their contents in relation to your own job role.

2. A team member confides in you that they have been struggling to absorb all that is being said in group meetings due to English being their second language. What could be done to help meet their needs?

Activity 3B
Objective To provide you with an opportunity to implement tailored communication strategies for targeted individual and group needs

How would you adjust your communication style for each of the following:

» A group of young and restless interns
» A person with English as a second language
» A mature employee who is hard of hearing
» A person from a cultural background different to your own?

Activity 3C
Objective To provide you with an opportunity to identify and/or develop and use resources that facilitate effective communication in the workplace

1. What kinds of resources can be used to help facilitate effective communication? Identify at least five.

2. What resources to help facilitate effective communication are available in your organisation? Where can they be found or how can they be requested? How can they be integrated?

Activity 3D
Objective To provide you with an opportunity to reflect on use of communication strategies with regard to workplace diversity and identify potential improvements

Review the communication strategies in place at your own organisation and assess whether they are:

» Effective
» Appropriate
» Being utilised.

Identify the potential improvements from your review.

Activity 4A
Objective To provide you with an opportunity to develop and document diversity strategies in consultation with stakeholders including people from key target groups

1. Who are the key target groups for any diversity strategies in place at your workplace?

2. List at least five stakeholders in your organisation.

3. Why is it important to consult with stakeholders when developing diversity strategy?

4. Role play:

In groups, develop and document diversity strategies in consultation with stakeholders including people from key target groups.

Half of you will act as a team developing the strategies and the other half will act as the stakeholders.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

Activity 4B
Objective To provide you with an opportunity to advocate for diversity strategies to be implemented in accordance with workplace policies and procedures

1. Summarise your organisation's diversity strategy and any workplace policies and procedures with which it must comply. Be prepared to reference your sources.

2. Write a proposal wherein you are an advocate for diversity strategies and are suggesting how they can be implemented in accordance with workplace policies and procedures.

Activity 4C
Objective To provide you with an opportunity to develop measures for evaluating the outcomes of workplace strategies, policies and procedures for diversity

1. Identify the original objectives of your organisation's current diversity strategy/plan.

2. Create an evaluation matrix to show which methods you would use to evaluate whether your organisation's diversity plans have met their original objectives. An example is provided in section 4.3 of this Unit. Attach this to your workbook.

Activity 4D
Objective To provide you with an opportunity to report on workplace diversity strategies within appropriate context

1. What are some of the things you should consider when ensuring that a report on diversity strategy is given with the appropriate context?

2. Now, write a report on your workplace diversity strategies, covering areas of success and failure, difficulties in implementation, and further areas for improvement.

Section B: Knowledge Activity

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Why is cultural awareness important?

2. List five different types of diversity.

3. Which types of diversity will you most often have to consider in the workplace?

4. Describe the role of leaders and managers in encouraging diversity in work practices.

5. How can diversity practices positively improve employees' experience in the workplace?

6. List relevant pieces of legislation which will affect your organisation's diversity policies.

7. List five benefits of workplace diversity.

8. List two types of direct and indirect discrimination.

9. Describe how you would ensure fair treatment to diverse clients.

10. Outline the professional development opportunities that exist within your workplace. Identify any potential barriers to inclusivity that relate to these. How could professional development opportunities be adapted to remove these barriers?

11. What cultural differences may you have to take into consideration when planning communications?

12. Describe inclusive behaviour.