Reference no: EM132675520
CHCDIV001 Work with Diverse People Assignment - Inspire Education, Australia
1. KNOWLEDGE ASSESSMENT
1. The following are some of the cultural influences in Australia. Select at least two (2) of these influences.
Briefly discuss how each influence changed the practices in the diverse Australian society.
a) Pearling industry
b) Farming industry
c) The bush
d) Clothing
e) Food
Each discussion must be between 50 - 100 words in length.
2. Briefly how diversity practices and experiences affect each of the following:
a) Personal behaviour
b) Interpersonal relationships
c) Perception
d) Social expectation of others
Each discussion must not exceed 50 words.
3. Research about your own cultural background.
a. In the spaces provided, describe your own culture's:
i. Community attitudes
ii. Language
iii. Policies
iv. Structures
b. In the corresponding columns, describe how these aspects of your culture impact different people and groups.
4. Research about the rights and responsibilities of:
a. individual support workers, including aged care workers,
b. employers,
c. and clients (aged care clients)
Identify the appropriate actions when these rights or these responsibilities are not being upheld or carried out.
Complete the table provided below. Further guidance is provided for you within the template.
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Rights Provide at least one (1) for each
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Responsibilities Provide at least one (1) for each
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Appropriate actions when rights are being infringed OR responsibilities are not being carried out.
Provide at least one (1) for each
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Workers
(These include individual support workers, aged care workers, care workers)
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Employers
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Clients or aged care recipients
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5. Match the following terms according to their characteristics. Write the letter of your answer in the spaces provided.
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Area of Diversity
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Characteristic
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1. Culture
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a) A learned and shared set of values, symbols, way of life in a society.
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2. Race
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b) Belongingness to a social group that has a common cultural tradition.
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3. Ethnicity
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c) Used to define a group of people according to their common physical characteristics.
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6. Match the following areas of diversity to their characteristics. Write the letter of your answer in the spaces provided.
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Area of Diversity
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Characteristic
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1. Disability
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a) This is characterised by a group of people composed of individuals from different age groups.
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2. Religious or spiritual beliefs
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b) Refers to a person's total or partial loss of bodily or mental functions, body parts, or an illness or disorder affecting a person's functions.
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3. Gender
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c) It is how the person sees oneself as either male or female, and how one's self is presented to others.
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4. Generational
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d) Refers to the person's identity in terms of emotional or physical attraction based from their gender.
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5. Sexual orientation
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e) The social identity of being male or female.
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6. Sexual identity
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f) The practice of a person's faith that has impact on one's values or way of life.
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7. The following are terms relating to diversity in terms of sexual orientation and identity. Match each term with its correct definition by writing the letter of your answer in the spaces provided.
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Identity/Orientation
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Definition
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1. Lesbian
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a) Person who identifies to a gender that is different from their biological sex.
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2. Gay
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b) Person who has the biological characteristic of both male and female.
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3. Bisexual
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c) A female who is emotionally or physically attracted to other females.
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4. Heterosexual
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d) Person who is emotionally or physically attracted to both male and female.
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5. Intersex
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e) Person who is emotionally or physically attracted to the opposite sex or gender.
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6. Transgender
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f) Person, usually male, who is emotionally or physically attracted to people of the same gender.
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8. Identify the feature of diversity that is being discriminated in the following situations.
Write A for age, D for disability, R for racial, and S for sex.
a) Jedda, an Aboriginal, is a newly hired aged care worker. She has been assigned to Chandra, a 70-year old resident in the facility. Chandra, being a white Australian, often complains to Jedda's supervisor saying that she doesn't want to speak with Jedda as she doesn't speak good English.
b) Bob, a transgendered resident with dementia, is often forced to use the male toilets by some of the young workers in the facility.
c) Lauren is 57 year old and is applying for a newly opened position as a support worker. She has an extensive experience working with older people and is confident that she will get the position. The residential care manager, however, did not hire Lauren as she thinks that it's unsafe for her to move around older people as she too may be too old and weak for the role.
d) Gary, a resident, has poor vision. He wanted to read some of the notes posted on the bulletin but is having difficulty doing so. He requested one of the support workers to make large prints of the bulletin posts but the support worker would often tell him that he should just ask someone to read it for him.
9. Which of the following are consequences of unlawful discrimination by the employer in the workplace, according to legislation?
Guidance: Select four (4) responses.
a) The court may require the employer to hire or re-hire an employee.
b) The court may require the employer to pay damages to the employee as a way of compensation.
c) The court may require the employer to change the termination of the employee's contract or agreement to amend any loss or damage suffered by the employee.
d) The court may declare that the employer has committed unlawful discrimination, and may direct the employer not to repeat or continue the discriminatory act.
e) The court may declare that an additional investigation must take place; the employee must provide additional witnesses to support the unlawful discrimination complaint against the employer.
10. Which of the following situations uphold the Universal declaration of human rights for people working in residential care facilities?
Guidance: Select four (4) responses.
a) Staff working in a residential care facility has the right to take leave whenever they feel too much stress.
b) An ageing person wanted to be cared for at home but the support workers in the facility insist that it will be unsafe for him as his illness requires medical attention. The support worker is in breach of the ageing person's right.
c) A religious aged care facility has the right to impose their religious belief to their residents. This is in breach of people's rights.
d) A support worker who has been accused of committing of any violation within the facility must be heard in a fair trial.
e) Support workers who engage in same sex relationships can be reprimanded by the authorities in the facility.
11. Which of the following are true about the relationship between human rights and human needs?
Guidance: Select three (3) responses.
a) The purpose of human rights is to satisfy human needs.
b) Human rights and human needs are universal.
c) Human rights entitle the person to have their basic human needs met.
d) Human rights is based from a legal obligation while human needs are fundamental for survival.
12. Which of the following actions are included in the Australian Human Rights Framework?
Guidance: Select four (4) responses.
a) Reaffirm
b) Educate
c) Protect
d) Communicate
e) Respect
f) Review
13. Match the following human rights based approaches and instruments to their correct definitions. Write the letters of your answers in the spaces provided.
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Approach/Instrument
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Definition
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1. Participation
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a) It also means that priority should be given to the most marginalised people in terms of the realisation of their rights.
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2. Accountability
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b) It requires the law to recognise human rights and freedom as legally enforceable entitlements.
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3. Non-discrimination and Equality
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c) Everyone has the right to be involved in decisions concerning their human rights.
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4. Empowerment
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d) Everyone is entitled to claim and exercise their rights and freedoms.
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5. Legality
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e) It requires effective monitoring of compliance with human rights standards, achievement of human rights goals and effective remedies for human rights breaches.
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14. Which among the following can assist you when you are having difficulty communicating with a client from a culturally and linguistically diverse (CALD) background?
Guidance: Select three (3) responses.
a) Telephone interpreter
b) Another client from the facility
c) Bilingual speaker
d) Children of the client below 18 years of age
e) Adult family members of the client
15. The following are resources that support individuals and organisations to embrace and respond to diversity. Match each resource to their correct definition.
Write the letters of your answers in the spaces provided.
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Resource
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Definition
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1. Imagery
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a) They assist in providing understanding about the client's culture and belief especially concerning heath practices.
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2. Language interpreter
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b) They translate either written or oral language into another language to bridge the gap in language difference.
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3. Cultural interpreter
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c) These are pictures, books, or objects that may be used to represent the other culture while avoiding misrepresentations through stereotypes.
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16. Which of the following options are true about the economic impact of diversity in Australia, including the Aboriginal and Torres Strait Islander cultures?
Guidance: Select four (4) responses.
a) The increased working age population brings more people into Australia aged 15-64 years.
b) Improved productivity has a strong emphasis on skilled migration.
c) Aboriginal and Torres Strait Islanders people often become socially excluded or lack access to jobs and opportunities.
d) More small businesses have been created by post-war migrants.
e) More families have migrated to Australia because of economic opportunities.
17. Which of the following options are correct about the impact of culture, western systems, and structures to the Aboriginal peoples and Torres Strait Islanders and their engagement with services?
Guidance: Select three (3) responses.
a) Care workers must provide treatment to Aboriginal peoples and Torres Strait Islanders as necessary, as it is part of their duty of care.
b) Introduction of alcohol and other substances by the Europeans did not have a lasting impact with the Aboriginal peoples and Torres Strait Islanders.
c) Aboriginal peoples and Torres Strait Islanders give high regard for family and kinship. The services to be provided for clients from their culture must take into account the practices in their family network/community.
d) Aboriginal peoples and Torres Strait Islanders tend to seek hospital treatment only when the illness becomes severe.
e) Racism and oppression of the Aboriginal peoples and Torres Strait Islanders have been found to be related to poor mental health.
18. Categorise the needs of marginalised groups by writing P if it refers to physical need; M for mental need; and E for emotional need.
a) Access to health services
b) Literacy
c) Social inclusion
d) Privacy
e) Information regarding healthy lifestyle
19. Which of the following are protective factors among Aboriginal and Torres Strait Islander communities?
Guidance: Select three (3) responses.
a) Impact of the Stolen Generation
b) Passing on cultural practices
c) Connection to land and culture
d) Sense of belonging
e) Racial discrimination
20. Maki is a seventy-year old Torres Strait Islander. He is one of the so called "Stolen Generation". When he was just five years old, he was among the Indigenous children who were forced to leave the reserves and to be assimilated into the white Australian community. However, he only faced difficulties outside his community.
It was very difficult for him to find work in the towns and cities and oftentimes he was often discriminated. He was refused access to public pools and parks and even hospital services.
As a result, rather than being assimilated, Maki, like many other Indigenous people, were forced to live in poverty.
How would these actions impact Maki?
Guidance: Select three (3) responses.
a) He will want to marry a white Australian to be fully accepted into their community.
b) He may develop feelings of sadness, isolation, and low self-esteem.
c) He may lose sense of his cultural identity.
d) He may find it difficult to trust anyone.
e) He may feel motivated to achieve more in life (e.g. job, family, financial stability)
2. WORKPLACE EVIDENCE
This part of the RPL Kit requires you to provide evidence from the workplace. The evidence could be from your current workplace or one that you have recently been involved in however it must be in the aged care sector whilst performing the role of aged care support worker.
You may need to obtain permission from your workplace supervisor to be able to submit the documents requested. Please also ensure that you maintain confidentiality and remove or cross out any identifying names etc. on the documentation.
This documentation is to demonstrate that you contribute research information about compliance and ethical practice responsibilities and then develop and monitor policies and procedures to meet those responsibilities.
This unit of competency requires you to provide evidence of completing the following:
1. Reflect on own perspectives
2. Appreciate diversity and inclusiveness, and their benefits
3. Communicate with people from diverse backgrounds and situations
4. Promote understanding across diverse groups
The requirements of this unit also includes:
Provision of demonstrated evidence that the candidate has:
Managed tasks and managed contingencies in the context of their job role. There must be evidence that the candidate has:
Undertaken a structured process to reflect on own perspectives on diversity
Recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:
- selected and used appropriate verbal and non-verbal communication;
- recognised situations where misunderstandings may arise from
- diversity and formed appropriate responses
1. Undertaken a structured process to reflect on own perspectives on diversity
Provide documentation that you have been involved in a structured process in the workplace which enabled you to reflect on your own perspectives, values and beliefs about diversity.
Documentation may include:
Meeting minutes
Email correspondence
Progress notes
Communication book/hand over book
Performance appraisal
Client feedback
Workplace skills assessments
Checklists
Monitoring tools
Or any other document which indicates the above.
2. Recognise and respect the needs of people from diverse social and cultural backgrounds in at least 3 different situations
Provide documentation for three (3) individual clients to evidence how you have shown respect for the individual's cultural needs.
Documentation may include:
Meeting minutes
Email correspondence
Progress notes
Communication book/hand over book
Performance appraisal
Client feedback
Checklists
Monitoring tools
Or any other document which indicates the above, i.e., one document for each client, totalling three (3) clients.
3. Communicating effectively
Provide documentation for three (3) individual clients to evidence how you have:
Used verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
Used effective strategies to communicate in the most efficient way possible when there was a language barrier
Sought assistance from interpreters or other persons according to communication needs
Documentation may include:
Meeting minutes
Email correspondence
Progress notes
Communication book/hand over book
Performance appraisal
Client feedback
Checklists
Monitoring tools
Or any other document which indicates the above, i.e., one document for each client, totalling three (3) clients
4. Promote understanding and deal with misunderstandings
Provide documentation for three (3) individual clients to evidence how you have promoted understanding when working with people from diverse cultural backgrounds in your workplace.
Provide details on the following:
Issues that may have caused communication misunderstandings or other difficulties
The impact of social and cultural diversity, where difficulties or misunderstandings occurred
How you have made an effort to sensitively resolve differences while considering diversity issues
Where possible, the assistance sought from interpreters or other persons according to communication needs
Documentation may include:
Meeting minutes
Email correspondence
Progress notes
Communication book/hand over book
Performance appraisal
Client feedback
Checklists
Monitoring tools
Or any other document which indicates the above, i.e., one document for each client, totalling three (3) clients.
Attachment:- Work with Diverse People Assignment File.rar