Reference no: EM133185278

CHC52015 Develop and review case management

Background/Overview

As a case manager, you have a legal obligation to protect the health and safety of your clients,other workers and yourself.

Brief

This task consists of four (4) parts based on a particular scenario.

This assessment provides you with the opportunity to demonstrate your knowledge of the following areas:

• Developing WHS, hazard and risk control procedures for your workplace to meet legal requirements
• Consulting with employees regarding health and safety issues
• Providing WHS training to other employees
• Reviewing and evaluating WHS practices

Task:

Read the scenario and then answer the questions that follow.

You work at CareShore as a Case Manager. You are responsible for undertaking case meetings to plan, monitor and review service provision for clients. In addition, your role requires you to manage work, health and safety (WHS) implications for the other members of the team, the clients and yourself in the performance of the service.

At a recent team meeting, two workers raised concerns regarding their health and safety in the workplace, particularly in regard to potentially aggressive client behaviour. The concerns arose after a client had a violent outburst and the Police were called to the CareShore office. Employees felt that they were underprepared to handle the situation and that the CareShore management team was not doing enough to protect the health and safety of its employees.

Your manager admitted that the current CareShore WHS policies and procedures were not developed adequately for a community services organisation such as CareShore.

To rectify this problem, your manager has asked you to establish new WHS procedures and systems specifically for CareShore.

Part 1
1A. As a case manager at CareShore,even before you start your first client intake, it is important that you understand the WHS requirements for a community services organisation. Briefly describe the legal obligations that CareShore would have in relation to the following WHS areas.

Area
Record-keeping and reporting

Due diligence

Consultation

Hazard manual tasks

Infection control

1B. Briefly describe the legal responsibilities of each of the follow duty holders under WHS legislation.

Area
Persons conducting a business undertaking (PCBUs)
Case Managers/Supervisors

Case Workers

1C: In addition to being aware of your organisation's WHS policies and procedures, it is also important that you know your state or territory's WHS requirements. In the table below, provide details on:
i. Who is the WHS regulatory authority in your state or territory
ii. Provide their website url (web address)
iii. Describe their aims

Who is the WHS regulatory authority in your state or territory
Provide their website url (web address)
Describe their aims

1D. For each of the hazards and risks listed in the table that Care Shore clients and staff may experience describe the potential consequences, identify a harm-minimisation strategy based on the principles of safe design and set a safety benchmark.
Hazard/risk
EXAMPLE:
Client disabilities
Client suicide

Older clients experiencing abuse
Workplace bullying
Workplace violence

1E: Choose one (1) of the following topics and write a procedure for it for the community service office at CareShore:
i. ongoing hazard identification
ii. risk assessment
iii. risk control (e.g. violent clients, intoxicated clients, outreach visits, money kept on premises etc.)
Your procedure should be based on the principles of risk assessment and refer to the hierarchy of control
(150-300 words).

1F. Briefly outline the key topics/requirements that should be included in WHS policies and procedures for each of the following areas.
Area
Incident investigation
Employee inductions
Consultation and participation
Appointment of health and safety representatives (HSRs)
Workplace support services
Emergency procedures
Use of personal protective equipment (PPE)

1G: Write a procedure for the maintenance of WHS records for the community services office at CareShore. Your procedure must comply with legislative requirements (200 words).

1H: From time to time in case management, you will need to seek the advice of a legal professional (either a solicitor or a free legal adviser). This can also apply when writing WHS policies or procedures, where you need to check the compliance of the policy or procedure you are writing.
Completethe email in the spaces indicated below to a solicitor(we have pre-filled the email addresses) that would be sent with your procedureto seek legal advice on its compliance (50 words).

Part 2
2A. Develop a WHS consultation plan by completing the table below to provide advice in relation to WHS issues at CareShore (we have provided an example). You must identify at least two (2)other methods of consultation.

Part 3
3A. Prepare an induction checklist that can be used at CareShore to ensure that WHS policies and procedures are communicated to new employees on commencement. List at least ten(10) induction topics in the space below and provide a brief explanation of each one (we have provided an example).

3B. Identify two(2) potential barriers to implementing new WHS procedures and provide a brief explanation of each (we have provided an example).

Part 4
4A. Develop a monitoring plan for WHS procedures for each of the following areas.

Attachment:- Review case management.rar