Reference no: EM132836099

CHC33015 Work with diverse people - Apex Training Institute

ASSESSMENT TASK 1: WRITTEN QUESTIONS

QUESTION 1

a) Describe what diversity means in the workplace.
b) What are the advantages and disadvantages of culture and diversity in the workplace? Provide at least 3 examples of each.

QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three strategies. .

QUESTION 3
Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity in the workplace.

QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.

QUESTION 5
In what instances would you need to seek assistance from other people or services such as interpreters? Provide at least 3 examples.

QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at least three.

QUESTION 7
The new personal care workers are planning a night out to celebrate the end of their probationary period. The team leader responsible for the new staff is organising dinner at a local pub advising staff they welcome to bring a friend or partner. One of the new instructors Tom, is planning on bringing his partner of 5 years Dave. When the news circulates to the team leader, he pulls Tom aside and tells him it would not be appropriate to bring his partner as it may impact the reputation of the facility and cause discomfort among the other staff.
a) Is Tom being discriminated against? Explain your answer.
b) What legislation or relevant Acts protects this type of breach?

QUESTION 8
Jana's team are organising a team barbecue lunch as part of their Friday activities. To organise the food, the team sent around a survey so everyone could indicate their food preferences. Jana advised that she could not eat pork as part of her Muslim culture. When Jana bit into her sausage during the lunch, she questioned the organiser on what the meat was. She asked them whether they had seen her food preference on the survey. She was told that they were not able to cater for her as the majority of the team opted for pork sausages and it would have complicated the order.

a) Is this an example of cultural inclusiveness? Explain your answer.

b) How should the organiser of the lunch have responded to her request?

QUESTION 9
What are human rights?

QUESTION 10
a) Describe at least 3 effective strategies that could assist with communication when there is a language barrier.
b) How effective is visual imagery when communicating information to ethnic groups? Provide at least three examples of universal imagery or colours used within the workplace (you may draw examples where required).

QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy? Provide at least 5.

QUESTION 12
Describe at least three issues a client who is intersex or transgender may experience during their everyday living.

QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may exist when working with:
a) Someone of a young age.
b) Someone of an older generation

QUESTION 14
a) Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her nearest neighbour lives over 500 meters away and is often away from home. Elsie does not have a mobile phone. The house needs repair as the roof is leaking but Elsie does not have the money for this.
- What safety and security risks does Elsie face?
- What strategies could be put in place to reduce Elsie's safety and security risks? (List at least four.)

b) Gianni lives alone at home. His eyesight is deteriorating rapidly however he is fiercely determined to stay in his own home until he dies. He walks to the shops each day at 10.00am for his shopping but is finding that harder and harder with his bad eyesight. The town where he lives is not the same as it was when he moved there fifty years ago. In those days it was a nice country town - now it is a growth area in the outer suburbs of Melbourne. There is a large problem in the area with high rates of unemployment and large rates of methamphetamine use.
- What safety and security risks does Gianni face?

- What strategies could be put in place to reduce the safety and security risks of Gianni? (List at least four.)

QUESTION 15
Lois is 50. She has had a stoke which has left her paralysed down her right side. Her needs are being assessed. Through the assessment process it has been noted that
Lois has the following needs:
• Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are neighbours who can assist with shopping etc
• Needs assistance to shower and dress
• Lois is right handed so paralysis on right hand side is restricting her ability to do many activities of daily living
• Lois finds it difficult to walk with the crutches she was given when coming out of hospital. She is able to walk but does not think the crutches give her enough stability
• Lois is worried about her security. She wonders about getting a personal alarm
• Enjoys knitting but finds this impossible while her right hand is paralysed. She feels she needs something to do - perhaps learn a new language
• Lois loves her garden. It is breaking her heart to see all the weeds growing.

a) Make a list of resources that would assist Lois. (List at least eight.)
b) What strategies could be put in place to increase Lois's strength that she has lost due to the stroke? List 3 strategies and explain how these would benefit Lois and how the carer could support Lois in each process.

QUESTION 16
a) Provide two reasons why aged care clients may feel disempowered.
b) Provide two strategies that can enable clients to be empowered in relation to their care.

QUESTION 17
Write down the definition of the terms in the table below.

QUESTION 18
a) In the table below, list some indicators you may observe in an older person who is subject to abuse. You must list at least 3 indicators for each form of abuse.
b) If you suspected that a client was being abused, do you have an obligation to report it? Explain your answer.
c) In the table below, list some indicators you may observe in an older person who is exhibiting emotional issues. You must list at least three indicators for each type of issue:

QUESTION 19
In one paragraph, describe one common myth that surrounds sexuality in older people, and why this myth is not true.

QUESTION 20
a) List 3 health risks involved in poor dental hygiene.
b) List five ways that exercise improves health.
c) Why is support with personal hygiene important in aged care?
d) What are 4 common diet related health problems experienced by older people?
e) What are four things that can improve mental health outcomes?

QUESTION 21
a) Suggest a community network that could be beneficial to the following groups of people.
b) What is the advantage of older people continuing with social groups and activities that they have been involved in for some time?

QUESTION 22
You are talking to a friend outside of work about the number of multicultural clients where you work. He says ‘How do you manage to work with all those different kinds of people? How do you know that you are not going to offend someone by mistake?'
Write down how you would answer your friend.

QUESTION 23
Choose three problematic issues that are currently facing older people living in the community. Write one paragraph for each issue that describes how it impacts on the health and wellbeing of older people.

QUESTION 24
a) What is meant by the term ‘normal' ageing'? How can attitude and a healthy lifestyle influence the impact of the normal ageing process both physically and psychosocially?
b) What is meant by the term ‘ageing in place'?

QUESTION 25
a) Participating in the community is important for many people. As people age, community engagement can often become more difficult. Think of a person you know who is elderly or disabled, or imagine yourself as elderly and frail.
What types of community participation do you think is important so an aged person can engage socially and undertake their tasks of daily living? What challenges are there?
b) Choose one of the challenges that you identified above. What support could be provided to someone with this challenge so they could continue their community participation?

QUESTION 26
If you were unsure of the cultural needs of a particular person, how would you go about finding out information about that culture?

QUESTION 27
You will have your own perception of different cultures and practices depending on your own beliefs and values, and your own life experiences.
What can you do to prepare yourself to work with all types of different cultures - some of which will have values and beliefs very different from you own?

QUESTION 28
In one to two paragraphs, explain why Australia is considered a multi-cultural country.

QUESTION 29
a) What does a cultural interpreter do?
b) What is the role of a language interpreter?

QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and needed to resolve it.

ASSESSMENT TASK 2: CASE STUDIES
CASE STUDY 1 - CLAUDE AND RAY
Claude is a new client at New Greens Aged Care Facility.He has come into aged care as he has had a stroke and his male partner Ray is no longer able to look after him.Claude is finding it very difficult to adjust to life at the facility.Ray's sister brings him in to visit Claude once a month as he is unable to drive, but she has never been able to accept their homosexual relationship.After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly.He might as well not come to visit anymore as his sister glares daggers at them if they so much as hold hands and says they are disgusting.He would so love just to share some love and affection.

1. What effect do you think Claude's separation from Ray is having on his emotional well-being?
2. What effect do you think Ray's sister is having on Claude's emotional and psychological well-being?
3. If nothing is done to bring Claude and Ray together how might this effect his health over a period of time? Suggest four possible effects.
4. Research community support organisations that Ray or Claude could contact to obtain advice about their problems. List two organisations and provide their web addresses.
5. Apart from supplying a trundle bed, what support could you give Claude to provide a suitable environment where they will feel secure, private and comfortable?
6. What could you suggest as a safer alternative?
7. How would you deal with this problem?

CASE STUDY 2 - TEAM CONFLICT
A team of carers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim worker (Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused Barry of being lazy and rude - ‘He never rushes, even when we are rushed off our feet and he doesn't even look me in the eye when he talks to me.'
Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer mat'. Janice responds by saying, ‘For God's sake, why can't you just be normal like the rest of us?'
Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each other and trying to get them to take sides.
Their conflict is impacting on their clients.

1. What are the cultural issues that are impacting on this team?
2. Is there a legal requirement for Ahmed to be allowed time to pray during work hours?
3. What do you think Janice means by ‘normal'? What is the problem with her statement?
4. What could this team do to resolve its differences?
5. What external resources could they use to resolve the cultural differences?
6. What could management put in place to eliminate bias and discrimination in the workplace?

CASE STUDY 3 - HARRY
Harry has recently entered aged care. Through the assessment process it has been noted that Harry has the following needs:
• Needs assistance to get out of his chair
• Has recently had hip replacement. Recovery has been slow and muscles are badly wasted.
• Likes to shower everyday but requires assistance
• Incontinent
• Enjoys reading, chess and reading the newspaper

1. In what way do you think Harry's physical disabilities may impact on his overall wellbeing?
2. Make a list of resources that will be needed to suit Harry's needs. (List at least 10.)
3. What strategies could be put in place to increase Harry's strength that he has lost due to the hip replacement?
List three strategies and explain how these would benefit Harry and how the carer could support Harry in each process.
4. What strategies will be used to monitor Harry's physical status?
5. What are two other activities that Harry would enjoy that would suit his physical limitations?

CASE STUDY 4 - BILLY
Billy is very overweight.Because of this mobility is difficult, his breathing is labored and the doctor is concerned about his heart.Billy has a mental disability which makes communication difficult.Billy's doctor has asked that he be given a diet and exercise program.
1. Write a goal for Billy's individual diet and exercise plan in relation to his diet and nutrition.
2. What are the objectives of the diet and exercise that are planned for Billy?
3. Which body systems are being affected by Billy's weight? (Name three body systems)
4. What actions may be specified in Billy's care plan to support him with his exercise?
5. What aids could Billy use to assist him with mobility?
6. What assistance can be given to Billy to help him to recognise his strengths and achievements through the program?
7. What support services could Billy be referred to obtain expert advice and assistance that is outside your scope of practice? Name at least three.
8. What documentation should be kept to track progress towards Billy's goals

CASE STUDY 5 - FADI
Fadi's son has put in a formal complaint about the food that is served to his father. Fadi told his son that the food is mainly western style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork.
The staff always provide another alternative when pork is on the menu but yesterday, when pork sausages were on the menu, the only alternative was fish - which Fadi's has never liked.
When he said he didn't want sausages or fish he was told he would have to have a Vegemite sandwich instead. This is hardly enough for the main meal of the day!
There are many different nationalities and it is impossible for every cultural food requirement to be catered for all the time. But the kitchen is keen to help out as much as they can so long as it is within their tight budget.

1. What rights does Fadi have?
2. What process should be undertaken to investigate this complaint?
3. Suggest three strategies that might solve Fadi's problem.
4. How can Fadi be offered choice in determining solutions to his problem?

CASE STUDY 6 - RACHELLA
Rachella is one of your clients.Rachella suffers from anxiety and depression for while she takes medication and is monitored by her GP.Rachella also has counselling once per fortnight.
Today Rachella is very fidgety.She is pacing up and down, seemingly in a world of her own.When you ask her if she is OK she snaps at you and says "Of course I'm not all right - nothing is all right.You know nothing!!No-one can help me - I'm sick of everything - I just can't go on anymore".
When you ask what the matter is she gets angry and tells you to just leave her alone.

1. From her manner you think that she may be suicidal - you know that she has attempted suicide once before. As a personal care attendant this is beyond the role of your job. What will you do?

2. What action needs to be taken to protect Rachella from harm until medical help can be obtained?

ASSESSMENT TASK 3: PROJECT - CULTURAL REFLECTIONS

INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace.
You are to provide a report that covers each item below. Your report should be no more than 750 words.
• What is your definition of a culturally diverse workplace?
• What do you feel is the value of diversity when working in the health and community care sector?
• How do you think that different cultural influences and changing cultural practices have impacted on Australian society? Think about political, social, economic and cultural influences.
• Describe your own cultural background. Identify any conceptions and preconceptions you may have of other cultures based on your own upbringing and experiences.
• How do your cultural beliefs, values and experiences impact on your personal behaviour, interpersonal relationships, perception and social expectations of others?
• Describe two social practices that you do that are a direct result of your cultural upbringing. Have these changed from the practices of your parents when they were young. Why/why not?
• How has your cultural background impacted on your communication style and delivery
• What difficulties or challenges might you expect to experience if you were of the cultural minority in a workplace?
• Describe whether you needed any communication assistance from friends, family or specialised services, or if you have observed this. Describe your experience of either getting or providing communication assistance.
• Do you feel that you have experienced any issues of discrimination - describe this.
• Do you consider yourself to be socially and culturally aware in the workplace? Provide an example to support your response.
• What programs or initiatives have you participated in that support or promote cultural diversity in the workplace?

ASSESSMENT TASK 4: PROJECT - CULTURE RESEARCH

INSTRUCTIONS:
a) Research each of the different cultures below.
What things are of specific importance in these cultures that would need to be considered when providing health and community services?
List at least four items of importance for each culture listed.

b) What are four access and equity issues that Aboriginals and Torres Strait Islanders face when being provided health and community services?

ASSESSMENT TASK 5: WORKPLACE OBSERVATION
INSTRUCTIONS:
During one of your assessor's workplace visits, you will need to demonstrate that you can support three clients undertaking activities of living.
‘Activities of living' refer to everyday tasks that we do as part of our normal life. This can include activities such
as:
• Gardening
• Cleaning
• Domestic laundry
• Meal or snack preparation
• Shopping
• Attending to financial matters and personal correspondence.
You need to choose three clients to work with and identify one ‘activity of living' that each client is interested in, and where you can provide support. You must plan the activities prior to the assessment.
You must obtain the permission of your clients and your supervisor prior to conducting this task. You will also
need to liaise with each client's carer.

Note: Need to do Only Assessment Task 2: Case studies

Attachment:- Work with diverse people.rar