Charges about admitting personnel

Assignment Help Business Management
Reference no: EM133100900

Part 1

As the newly placed manager of the admitting department, it didn't take long to discover that morale in the department had been low for quite some time. As you worked to become acquainted with employees by meeting with each of them alone, you were rapidly inundated with complaints and other evidence of discontent. Most complaints involved problems with administration and the business office and with the loose admitting practices of a few physicians. There also were complaints from the admitting staff about other department members and some thinly veiled charges about admitting personnel who "carry tales to administration."

In listening to the problems you detected a number of common themes. You decided that most misunderstandings could be cleared up by airing the gripes openly with the entire group. You then scheduled a staff meeting and asked all employees to prepare to air their complaints (except those involving specific other staff members) at the meeting. Most employees thought this was a good idea, and several assured you they would speak up. You were encouraged by what you heard; it seemed as though most employees were of a similar mind, indicating something of a team outlook. However, your first staff meeting was extremely brief; when offered the opportunity to air their complaints, nobody spoke.

The results were the same at the next staff meeting two weeks later, although in the intervening period you were bombarded with complaints from individuals. This experience left you frustrated because many of the complaints you heard were problems of the group rather than problems of individuals

  • What can you do to get this group to open up about what is bothering them?
  • What should you consider doing to get this department on track to becoming an effective team? Identify at least two significant actions, and explain why they should be considered.
  • How would you approach the specific problem of the employees who supposedly "carry tales to administration"?

Part 2

Dan Carey, director of facility operations, was meeting with Arthur Brooks, engineering supervisor, about the possible need to soon identify one or two employees from engineering for possible layoff. Layoffs were not new to the hospital, having occurred twice over the previous 3 years.

Dan said, "I'm new to this place. What did you do the last time there were layoffs?"

Arthur answered, "We were given a sort of scale to use for comparing people. It gave roughly equal weight to four factors-basic job qualifications, seniority, performance evaluations, and what I'd guess you'd call conduct."

"What's that?"

"It involves warnings and suspensions and such for violating hospital policy," Arthur said. "You know, like a written warning for being late too many times."

Dan said, "I don't see how we're going to escape losing at least one person in this next cutback. I want you to make sure the one we lose is Fredericks."

"He's been here a long time," Arthur said, "lots longer than most. Offhand, I don't see how to make him fit the criteria."

"You make him fit," Dan said. "You and I both know he's one of the biggest goof-offs in the hospital and our least productive worker. We can't help it that past management didn't do what they should have done."

"Should have," Arthur said, "but didn't."

Dan shook his head vigorously. "We've got tons of work-order history that proves he's our least productive person."

"But not a negative word in his file," said Arthur.

Dan Carey and Arthur Brooks discussed Fredericks and his situation for a quarter of an hour. Their positions are summarized as follows:

Dan: "We shouldn't have to keep the worst employee of the whole lot over all the others. We have no union here so there's no contract to make us observe seniority. If I have to then I can prove he's the least productive person. It's a legitimate layoff-the hospital has got to reduce staff-and this is a lot easier and cleaner way of dealing with Fredericks than going through a whole long, drawn-out process that someone else should have followed long ago."

Arthur: "Laying off Fredericks is risky. Seniority has always been a major factor in determining who gets laid off here; it's an established policy. You might be able to prove he's our least productive person, but there's no file we can open up and use to prove that he ever knew how he was doing. There's only a bunch of average evaluations. He might be the one who really deserves to go, but this isn't the way to get him out of here.

  • Consider the positions of Arthur Brooks and Dan Carey as alternatives for addressing the potential impact on Fredericks. Which alternative are you more willing to support, and why?
  • Fredericks reports to Arthur who, in turn, reports to Dan. Imagine that Arthur has recommended against laying off Fredericks and, instead, has recommended laying off the department's newest member. Dan, however, chooses to reject Arthur's recommendation and directs him to lay off Fredericks. If you found yourself in Arthur's position, how would you proceed?

Reference no: EM133100900

Questions Cloud

Create an inclusive environment : For this discussion, you will be examining why inclusion is important when it comes to educating children. There has been discussion over what "inclusion" truly
Best approach for the hazard : Pick one hazard from an organization you are familiar with (perhaps the organization your group has chosen in Hazard Mgmt for the group project).
What is market segmentation : What is market segmentation and what is its importance in strategy implementation? Give three reasons why it is important and explain its role in healthcare?
What benefits do they do for a business : What are Space Matrix, Grand Matrix, and Quantitative Strategic Planning Matrix what benefits do they do for a business? What are their roles in developing Netf
Charges about admitting personnel : As the newly placed manager of the admitting department, it didn't take long to discover that morale in the department had been low for quite some time. As you
Explain steps in preparing for negotiation : The company you have been working for over three years comes with an ofter on promoting you from the sales representative to the sales floor manager. Your curre
Evaluate how partnering with some of suppliers : Evaluate how partnering with some of the suppliers could benefit CII. What issues should CII consider when developing partnerships?
What was the December cash balance : Question - Gumbo Company had the following transactions during the month of December. What was the December 1 cash balance
Compute the change in value created and value captured : Compute the change in Value created and Value captured (in dollars) for the production and sale of one table.

Reviews

Write a Review

Business Management Questions & Answers

  Caselet on michael porter’s value chain management

The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.

  Mountain man brewing company

Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..

  Mountain man brewing company

Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.

  Analysis of the case using the doing ethics technique

Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of  Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.

  Affiliations and partnerships

Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.

  Innovation-friendly regulations

What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?

  Effect of regional and corporate cultural issues

Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..

  Structure of business plan

This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.

  Identify the purposes of different types of organisations

Identify the purposes of different types of organisations.

  Entrepreneur case study for analysis

Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur

  Forecasting and business analysis

This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.

  Educational instructional leadership

Prepare a major handout on the key principles of instructional leadership

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd