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As a customer service supervisor for the Deluxe Mobile Phone Company, you are in charge of responses to customers’ requests for refunds. From Deluxe’s administrative assistant, you have just received a formal business letter from your customer Donald Strump about his complaint. Unwittingly, Mr. Strump ran up a $550 bill for data charges after he forgot to disable his smartphone’s WiFi hotspot feature. Mr. Strump explains that the WiFi charges are not his fault, because he didn’t know about his roommates’ behaviors. They were using Mr. Strump’s phone to get free Internet access. In the past with other customers, you have dealt with this situation. Your assignment is: Write a formal business letter. follow the format found in Content “General Grading Standards: Proper Business Letter Format.” Create complete recipient and sender information for Deluxe Mobile Phone Company and Mr. Strump so the letter is ready to be sent by surface mail. Create and use a letterhead appropriate for the firm you represent. Supply details, if needed, based on typical business practices. Apply a reasonable degree of creative license. As part of your letter’s reply, include a short buffer (one or two sentences) to prepare Mr. Strump for the bad news. Your company prohibits refunds in cases such as Mr. Strump’s. Sympathize with Mr. Strump’s plight. Have a strategy or technique to retain Mr. Strump’s future business. Include any information about you or the company applicable to routine negative newsletters or your business-relationship with Mr. Strump. Apply the concepts and techniques you have studied during the term to write your letter.
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
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