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Characterized by high severity and low controllability

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1. Which of the following is an example of a bad-news message that is characterized by high severity and low controllability?

An employee being laid off

Rejecting a customer claim

An employee receiving poor performance rating

A vendor choosing another supplier

Rejecting a colleague's idea

2. Which of the following is the best example of a less-direct message?

Employees will have to bear a salary cut due to the recession.

Your last quarter's performance rating is low due to your ill health.

Since the warranty clause has expired, we will not be able to replace your television.

This employment contract is terminated as you have failed to meet our quality standards.

Your idea seems to be infeasible due the lack of funds in the company.

Reference no: EM132128883

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