Characteristics used to measure product quality

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Reference no: EM132268154

Customer Relationship Management

1. Outline the SERVQUAL Gap Analysis model. Provide an example of a reason why gaps exist.

2. Define and give an example of each of the eight product characteristics used to measure product quality.

3. Does OLAP function as a report writer? A database query language? A decision support system?

4. Can you provide positive and negative examples of your own interactions automated customer service operations?

Reference no: EM132268154

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