Solution-Characteristics of unfocused service category

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Questions

1. Briefly discuss ONE example of a government policy/regulation/campaign that has affected a service industry.

2. How do high-contact services differ from low-contact services?

3. How may the consumers reduce perceived risk when evaluating services to choose?

4. What are the characteristics of an unfocused service category?

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What are some alternative views about the problem : What are some alternative views about the problem and What critiques of the dominant discourses have you found

Characteristics of unfocused service category : How do high-contact services differ from low-contact services? What are the characteristics of an unfocused service category?

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