Characteristics of a total quality management

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a) Explain the main characteristics of a Total Quality Management (TQM) programme.

b) Explain what Six Sigma is and identify a management tool or technique used in conjunction with Six Sigma.

Reference no: EM13557864

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Characteristics of a total quality management : Explain the main characteristics of a Total Quality Management (TQM) programme - explain what Six Sigma is and identify a management tool or technique used in conjunction with Six Sigma.
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