User Account

All Pages

Characteristics of a product or a service

Assignment Help Business Management
Reference no: EM131651398

Quality comprises of the characteristics of a product or a service that bear on its ability to satisfy stated or implied customer needs. Customer satisfaction is said to depend on the product's perceived performance relative to the buyer's expectations, but does it also depend on the product quality? Better yet, does product quality determine the level of customer satisfaction?

Discuss

Search literature and other sources of information, and make a justified posting on the relationship between perceived quality and satisfaction. Don't forget to use proper APA citations.

Towards the end of your posting, you are to answer the following question:

What quality level, expressed as a percentage of total items produced, would you accept if you were placed in charge of an aviation related product line or service?

Some contemporary firms have sought to hold their reject rates down to just 1/10th of 1 percent (99.9% quality)! Do you think 99.9% quality is adequate? Be specific, but limit your initial posting to 400 words. You will get access to all the discussion board postings after making your initial posting.

Be sure to concentrate on an aviation related product or service as described for example in the '7 P's of Marketing - Etihad Airways' video resource.

Reference no: EM131651398

Questions Cloud

Position in a major corporation : You have been promoted to a high level management position in a major corporation and will be relocating to manage a team in Japan.
Write down the integrative application : This text introduced you to the basics of descriptive statistics. Many of the business application problems, advanced business application problems.
What is the vertical stress on the virgin seam : What is the total ore resource in tonnes - Describe suitable surface connection and Determine the factor of safety against failure for the pillar
Prepare classified balance sheet : Use a separate sheet of paper to prepare classified balance sheet and statement of retained earnings
Characteristics of a product or a service : Quality comprises of the characteristics of a product or a service that bear on its ability to satisfy stated or implied customer needs.
Create a program that takes stocks symbol and company name : Create a program that takes the stock's symbol, company name, last price, change, and volume as input from a file.
Outline the steps in the strategic management process : Explain the importance of a strategy-oriented HR system Outline the steps in the strategic management process
Objectives of the talent management project : What guidelines would you establish as part of Rudiger's plan that emphasize the use of the Internet via the company's website to communicate.
Define the consumer price index-cpi : Look up information on the Consumer Price Index-CPI. The CPI FAQs section is especially interesting and useful

Reviews

Write a Review

Business Management Questions & Answers

  Caselet on michael porter’s value chain management

The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.

  Mountain man brewing company

Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..

  Mountain man brewing company

Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.

  Analysis of the case using the doing ethics technique

Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of  Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.

  Affiliations and partnerships

Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.

  Innovation-friendly regulations

What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?

  Effect of regional and corporate cultural issues

Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..

  Structure of business plan

This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.

  Identify the purposes of different types of organisations

Identify the purposes of different types of organisations.

  Entrepreneur case study for analysis

Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur

  Forecasting and business analysis

This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.

  Educational instructional leadership

Prepare a major handout on the key principles of instructional leadership

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd