Reference no: EM132266497

1. Which of the following is not a characteristic of a learning organization:

a. Personal Mastery

b. Learning is a part of the organization’s culture

c. Mistakes are encouraged

d. All of the above

2. Mortality related to which of the following conditions has decreased substantially as a result of improvements in medical know-how, pharmaceuticals, and emerging technology? Select all that apply.

Stroke

Cancer

Amyotrophic lateral sclerosis

Heart disease

Traumatic injury

3. A deli offers a packed lunch box group discount for orders exceeding 15. Two firms are taking advantage of this offer. Sales to Company A averages $14, 000 of annual sales, has a 20% profit margin and an expected lifetime of 8 years. Company B averages $10, 000 of annual sales, has a 25% profit margin and an expected lifetime of 10 years. Which is the more important customer based on the higher expected lifetime value? Assume a 7% discount rate.

a. Company A because its' NPV = $16,720.

b. Company B because its' NPV = $17,558.

c. Company B because its' NPV = $16,720.

d. Company A because its' NPV = $17,558.

4. What is the approximate customer lifetime value of a customer that generates $5,000 (on average) of annual sales? Assume a 5% discount rate, a 15% profit margin, and a customer expected lifetime of 5 years.

a. $6,389

b. $4,128

c. $3,863

d. $3,247

5. Which of the following are principal functions that nonprofit boards of health care organizations should serve? Select all that apply.

Monitor performance of the organization

Participate in job interviews for all health care staff candidates

Ensure that the organization operates responsibly as well as effectively

Manage the day-to-day operations of the health care organization

Select, encourage, advise, evaluate, compensate, and, if need be, replace the CEO.