Reference no: EM133571955
Questions
1. Case management responsibilities are broken into four categories of service. Which of the following are case management tasks?
a) Assessment
b) Planning
c) Linking
d) All the above
2. _ refers to working with other agencies or systems in a person's life.
a) Assessment
b) Planning
c) Linking
d) Service coordination
3. Which of the following is not a skill needed to be an effective case manager?
a) Work effectively with people to promote their growth
b) Possess knowledge of state and federal laws and regulations
c) Identify what your client needs
d) Keep accurate and well organized records
4. A __________ occurs when the case manager and a person to whom they are giving services have more than one relationship.
a) therapeutic relationship
b) collaborative relationship
c) dual relationship
d) plural relationship
5. When an individual is informed and consents to treatment, it is known as __________.
a) comprehension of information
b) capacity
c) confidentiality
d) informed consent
6. Which of the following is not a characteristic of an individualistic culture?
a) Require that people fit into the group
b) Promote self-fulfillment
c) Individual goals are emphasized
d) Support unique individual beliefs
7. Which of the following is not a characteristic of a collectivistic culture?
a) Emphasize belonging to groups
b) The in-group influence is specific to times and place
c) Shared in-group beliefs
d) Group goals are emphasized
8. Which of the following is not a basic helping attitude a worker needs?
a) Agreeableness
b) Empathy
c) Warmth
d) Genuineness
9. __________ is when the case manager projects onto the client certain emotions and attitudes because the person reminds the case manager of someone from the case manager's past or because the client's issues and situation cause the case manager to identify with that person.
a) Projection
b) Introspection
c) Countertransference
d) Transference
10. Which of the following is not a reason to know who owns the problem?
a) Boundaries are clarified
b) The client loses opportunities to grow
c) The case manager has the opportunity to solve the problem
d) You will know who is responsible for solving the problem.
11. A __________ is a question that requires only a single answer and is used to obtain facts or specific information.
a) leading question
b) yes-no question
c) open question
d) closed question
12. An__________ is a question that is used to solicit information the individual believes is significant.
a) closed question
b) open question
c) leading question
d) probing question
13. Which of the following is a purpose of reflective listening?
a) Reflective listening illustrates your acceptance of where the person is at that moment
b) Reflective listening creates an opportunity for you to correct any misperceptions
c) Reflective listening lets people know you have heard their concerns and feelings accurately
d) All the above
14. When is it not important to ask a client a question?
a) When you are compiling information for assessment and referral purposes and need facts to do that properly
b) When you are assigned a new case and need collateral information about the person
c) When you are opening a case or chart for a person and need identifying information
d) When you are encouraging the person to talk about his or her situation freely to better understand which aspects of it are important to the individual
15. Who is the professor teaching this course?
a) Stacy Page
b) Nancy Summers
c) Urie Bronfenner
d) Dorothea Dixon
16. Monitoring is a case management task and occurs when the case manager monitors the services given to the client.
a) True
b) False
17. Ethical behavior can be viewed from three different aspects: aspirational, personal, and professional.
a) True
b) False
18. The micro level, meso level, and macro level are the three levels of the ecological model.
a) True
b) False
19. Ethnocentrism means that we use the standards common in our own culture to judge the behavior and culture of other people.
a) True
b) False
20. Projection is when the client holds a collection of feelings and attitudes about the case manager.
a) True
b) False
21. Routine decisions are made when a wise case manager knows how much to help and when to stand back.
a) True
b) False
22. Good responses are constructive responses that promote rapport and build trust, while poor responses block rapport, understanding, and further exploration.
a) True
b) False
23. When responding to feelings, you would construct a question that includes that feeling.
a) True
b) False
24. Asking why questions can seem offensive and make a person feel uncomfortable.
a) True
b) False
25. The title of this course is Introduction to Social Work.
a) True
b) False