Reference no: EM133096733
Q1. As part of a quality control program, the work is inspected in the first phase of the work process. This characteristic of adequate controls is termed ______________.
A. timeliness
B. economy
C. comprehensiveness
D. understandability
Q2. The Six Sigma approach to total quality management is characterized by ___________________.
A. economic variations
B. statistical analysis of variations
C. monetary cost of variations
D. intangible factors
Q3. The use of a professional association's initiative in quality control programs is an example of __________________.
A. the Six Sigma approach
B. the DMAIC process
C. internal benchmarks
D. external benchmarks
Q4. The usual term for a visual control chart for plotting scheduling and progress is _______________.
A. Six Sigma chart
B. Gantt chart
C. Pareto chart
D. Fayol chart
Q5. In order to depict the chronological flow of work, a manager would usually develop a ________________.
A. Fayol chart
B. Pareto chart
C. flowchart
D. benchmark chart
Q6. In order to identify trends in workflow, a manager would usually develop a _______________.
A. run chart
B. flowchart
C. Pareto chart
D. Fayol chart
Q7. In order to identify cause-and-effect relationships in workflow, a manager would usually develop a _____________.
A. run chart
B. Ishikawa diagram
C. Gantt chart
D. Pareto chart
Q8. In order to determine priorities by comparing factors and to facilitate sorting the critical elements from the less urgent in workflow analysis, a manager would usually develop a _________________.
A. run chart
B. Ishikawa diagram
C. Gantt chart
D. Pareto chart
Q9. In order to show the relationship between two variable factors in workflow analysis, a manager would usually develop a ________________.
A. scattergram
B. Fayol chart
C. run chart
D. flow chart
Q10. A manager changed the focus of work review from anecdotal observations about employee productivity to a data tracking method. This is an example of a control characteristic of _________________________.
A. timeliness
B. economy
C. objectivity
D. comprehensiveness
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