Changes in the competitive environment

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Reference no: EM132952006

1. For each of the six (6) environmental changes that can affect a Hospitality organisation, answer the following:

a) Identify if they are internal or external environment changes, and provide an example.

b) Discuss why it is important to plan for quality customer service in the each of environmental changes.

c) Evaluate the impact on customer service if there is no planning.

i. Changes in the competitive environment

ii. Economic climate

iii. Introduction of new technologies or equipment

iv. Management changes and organisational restructure

v. Recruitment practices

vi. Trends in customer services practices/preferences

Reference no: EM132952006

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