Challenging with global trends in the hospitality industry

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Reference no: EM133175349

Assessment Task: CASE STUDY (PARTB)

Case Study - Background Information
It has been twelve (12) months since you coordinated the implementation of the JP Catering Workforce Plan to achieve the following agreed workforce objectives
JP Catering Workforce Objectives (Agreed last year)
• Expansion into NSW in the next twelve (12) months
• Expand operations by 100% in the next two (2) years
• Reduce staff turnover to a maximum of 10 % pa
• All Front-of-House staff must hold a current RSA & Food handing Certificate
• All Kitchen staff must hold a minimum of a Certificate III in Hospitality Commercial cookery
The last twelve (12) months have been very challenging with global trends in the hospitality industry moving to a solely casual employment model to safeguard organisations following a global pandemic, forcing all hospitality businesses to cease trading , and/or change trade to take-away meals only, for a periods of time, whist maintainingrunning costs such a salaries, rental lease on the office premises etc..
In addition, JP Catering suffered a number of cancellations due to bush fires over the summer months.

It has been identified (as a potential issue), that a large percentage of the current workforce are university students aged 17-22 who are relying on the position to sustain them through their time of study. This will not assist in obtaining retention or age diversity objectives.
Despite the challenges over the past twelve (12) months, JP Catering has managed to navigate these challenges to achieve the following outcomes
During the last twelve (12) months JP Catering has achieved the following:
• Expanded the business operations into Sydney (NSW)
• Increase operations by 25%
• Current staff turnover 14%
• All front-of-house staff now hold a current RSA & Food handing Certificate
• JP Catering hold quarterly training opportunities for staff to update their RSA & Food handing Certificate
• All Kitchen staff now hold a minimum of a Certificate III in Hospitality Commercial cookery

Activity 1
Read the Case Study background information and complete the following questions

Question 1
Evaluate the effectiveness of the Workforce Plan and outline your analysis again each of the five (5) agreed objective.

Question 2
Outline below two (2) refined objectives and two (2) strategies in response to internal and external changes over the last twelve (12) months.
Question 3
Outline two (2) recommendations in response to global trends and incidents.

Activity 2
Coordinate survey of organisational climate( Email)

Your assessor will provide an email address to you, so you can submit this assessment activity.
For this task, you are required to coordinate a survey of all JP Catering staff, seeking their input so that an assessmentmay be made of staff satisfaction and the current organisational culture.
Write an email to all staff, attaching the survey and asking them to complete it and return it to you within the nextweek. Your email should-
• Encourage them to complete the survey by advising that their feedback is valued
• Encourage honesty in responses and assure them that responses will remain anonymous

Activity 3- evaluate staff survey results

It is now 10 days later and eighty-one (81) staff members have responded. Their feedback is summarised in the table below. You are to answer Questions 1 and 2 based on the worker satisfaction results that you have collected from the survey.

Question 1
Which three (3) of the survey questions have indicators of issues that have most likely contributed to the staff turnover rate of 14% remaining higher than the objective of 10%? Include your rationale.

Question 2
From the staff survey, identify the two (2) survey response questions which indicate the most room for improvement.

Reference no: EM133175349

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