Challenges that different generations of customers

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1) What are the challenges that different generations of customers present for a CSR (customer service representative) who strives to provide exceptional customer service? Be specific and reference "Serving Different Generations".

2) From Figure 4.4 on page 51 of the textbook, which of the fundamental service skills do you believe is most important, and why? Write at least five sentences to explain your reason for choosing that skill.

Reference no: EM133100886

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