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UMB IT is currently having challenges in meeting customer expectations. IT Staff do not have a tool that will help them to assist with the case management. You are an ITIL consultant brought in to suggest various tools and technologies available in the market to assist with the situation.
Research online and identify 3 applications that can help UMB with their current situation. Describe each tool, provides the pros/cons, and finally suggest the most appropriate tool for the UMB size of IT Operations.
Hints:
1. You are welcome to create your own assumptions (organization, their activities, challenges facing the organization, CIO expectations, etc).
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