Reference no: EM132804812

BSBMGT517 Manage operational plan - Acumen Education

Assessment 2 - Project& Role-play

Scenario

About Pesto's Restaurant

Task 1: Research resource requirements and consult colleagues/ specialists - Report

Based on the scenario and the excerpts from the business plan, research the broad resource requirements for Pesto's Catering initiative, including:
• physical resourcing, such as different types of resources that will need to be procured
• human resourcing, including how many staff will be required, how they will be recruited and trained and managed
• financial resources - what types of expenses will be incurred?
• at least three challenges and risks
• at least four licenses and permits required
• at least six legislative and regulatory obligations that apply to this initiative, such as:
o Australian privacy legislation and principles
o Australian consumer law
o Health and safety legislation
o Anti-discrimination legislation
o Fair work legislation
o Australian Intellectual Property laws

Use your findings to prepare a draft resource proposal for the catering operation. Your draft proposal should be no longer than 500 words.

Task 2 - Role-play

Participate in a resourcing consultation meeting with the managers of Pesto's and a hospitality industry consultant, to:
• get their feedback on the resource needs, timelines, challenges and risks, and licenses and permits that you have identified
• get their inputs on the development of the operational plan

This is a role play. Your assessor will organise student volunteers to play the roles of HR Manager, Finance Manager, Head Chef, and the owner Chef Mario.

Your assessor will play the role of hospitality industry consultant.

Your assessor will provide the other volunteers with cue cards and brief them on the roles they are going to play.

During this meeting, you must:
• discuss the research you have conducted on the resource requirements and challenge associated with Pesto's catering plan

• seek the HR Manager, Finance Manager, Head Chef and Chef Mario's inputs on:
o the resources identified - human, physical and financial resources
o timelines and milestones for implementing catering operations plan
o Menu advice
o challenges and risks identified and contingency plans

• seek inputs from the Hospitality consultant on the following:
o the feasibility of your catering initiative
o the benefits that a restaurant may incur from offering catering services
o resourcing requirements

• make detailed notes of the information you have gathered from the consultation meeting

Task 3: Project - Develop an operations plan

You have obtained the inputs of an external consultant and your colleagues / the resource managers of Pesto's Restaurant on your resource proposal for Pesto's Catering initiative.

Based on your research and the discussions/ consultation, develop a draft operations plan.

Your plan must have:
• a summary of the operational environment of Pesto's Restaurant and the proposed catering initiative
• benefits of the initiative to the organisation
• a proposal for resourcing
• legislative and regulatory responsibilities
• WHS considerations
• three key performance indicators for non-financial operational performance (one each for customer service, quality and productivity)
• three key financial performance indicators related to the catering plan
• a contingency plan (using template in Appendix A) that identifies:
o three risks to the implementation of the operational plan, including risks related to:
» employee underperformance
» management of intellectual property (IP)
» breach of health and safety compliance responsibilities
o a contingency measure for each risk
At this stage, you need to complete sections 1 - 3 of the contingency plan.
• an action plan (using template in Appendix B) for the implementation of the operational plan, as follows:
o actions and timelines for implementing catering plan, for:
» procuring physical resourcing, according to organisational policies, including:
» hiring/ leasing equipment
» reorganising kitchen and storage layout
» procuring human resources, according to organisational policies, including:
» advertising for staff
» recruiting and inducting staff
» training staff
» marketing and sales activities, including:
» advertising
» first catering job
o milestones for implementing catering operations plan, including:
» budgetary and financial performance such as:

» achieve break-even
» achieve profitability
» achieve a specific marketing cost
» non-financial performance such as:
» achieve targeted customer satisfaction level
» productivity performance, such as increase in number of parties per month
» employee performance, such as achievement of KPIs and KRAs
» progress reporting to the CEO/ Management
o monitoring strategy for each milestone (e.g. financial reports, staff meetings, performance reports, customer feedback etc.)

• description of sources of information used to develop proposal, identified in a References section at the end of the plan (internet research consultation, use company financial projections)

You must ensure that the plans are relevant to the scenario and in accordance with relevant policies and procedures, provided in Appendix C.

Task 4: Present the final operational plan for approval - Role-play
You have obtained the inputs of your colleagues and the resource managers of Pesto's Restaurant as well as the industry consultant on your resource proposal for Pesto's Catering initiative. You have prepared a final operational plan

Now you must present this final plan to the management team to obtain their approval for the plan and to explain the plan to the relevant work teams.

This is a role play. Student volunteers from your class will act as your audience, including key stakeholders, such as the HR Manager, Finance Manager, and Head Chef.

Your assessor will play the role of Chef Mario, the CEO of Pesto's, who will ask you questions and provide inputs and approval.

The aim of the presentation is to:
• Explain the broad features of the operational plan you have developed
• Explain the plan to relevant work teams led by the stakeholders
• Consult with your team members and get their feedback
• Gain team members' approval for the plan

Before the presentation, you must prepare a PowerPoint presentation of the key points of the operational plan you have developed

During the presentation, you must:
• explain the plan to the team
• explain the contingency plan to the team
• lead the discussion to actively facilitate effective group interaction
• listen actively and question them to clarify or elicit information
• ask the team if they are satisfied with the plan and ask for their formal approval
• make a note of the team's inputs or any changes suggested by them

After the presentation, you must update your Operational Plan with any changes suggested by the management team during the meeting, and submit the finalised Operations Plan to your assessor. During submission, explain to your assessor the changes you have made, if any.
Your assessor will record and assess your presentation and the resulting discussion/consultation against the criteria in the Role Play Observation Checklist.

Attachment:- Manage operational plan.rar