Reference no: EM133212763

1. Jessica is a team leader for a large retailer.  She continuously assigns her team more work without considering their other tasks and the amount of travel in their roles. Jessica is likely:

1. Annoying
2. Type B personality
3. Type A personality
4. Top tier worker

2. A nurse becomes overwhelmed with a high volume of patients at a busy walk in clinic. The nurse is experiencing:

1. Adaptation
2. Risk factor
3. Stress
4. Negative work environment

3.  Which factors are causes of work-family conflict?

1. The amount of time a person spends in a particular role
2. The degree to which a person identifies with a role
3. The degree to which a person identifies with a particular role
4. Whether the person sees the role a central component of his or her self-concept
5. All of the above

4. Johnny and Steve are co-workers in an automotive plant.  Johnny tells Steve that he will punch him after a disagreement.  Johnny is joking, but Steve believes him.  Is this workplace violence?

1. True
2. False

5.  A female worker continuously makes comments about a man's body or suggests actions towards her male co-worker as a joke.  Her jokes make other co-workers in the area uncomfortable. The male co-worker has asked her to stop, but she did not listen.  This is:

1. Incivility
2. Violence
3. Sexual harassment
4. None of the above

6. Which of the following should be considered when training is designed and delivered?

1. What are the objectives for training
2. Will the training programs be designed or purchased?
3. What is the appropriate content for training?
4. Who will receive the training?
5. None of the above
6. All of the above

7. Sally learns by watching others. Which is the best method of learning for Sally?

1. Experiential learning
2. Social learning
3. Behavioural learning
4. WHMIS learning

8. When evaluating what a worker has learned which of the following questions should be considered?

1. Did the trainers have positive reactions to the training?
2. Did the trainees learn the material covered in the training?
3. Did the trainees apply what they learned in training and realize a change in their work behaviour?
4. Did the organization see positive organizational results following training?
5. All of the above
6. None of the above

9. Safety performance is:

1. Ability only
2. Motivation x age x gender
3. Ability x motivation x opportunity
4. Ability x years of service x age

10. An organization appoints a new CEO. The CEO champions safety and a large part of the organization copies his behaviour.  The organization sees improvement in their Key Performance Indicators.  The term that best describes this statement is:

1. Contingent award
2. Management by exception
3. Transformational leadership
4. Management system

11. Health and Safety Management systems vary.  Employers in Canada likely base their model on:

1. MOL develops policies and procedures for the employer.
2. WSIB model for managing a health and safety system
3. CSA - Plan Do Check Act
4. ACGIH threshold limit values

12. Which statement is true regarding Evacuation Plans

1. All workers should be encouraged to remain calm
2. Notice about exit procedures should be posted
3. Every worker must know where to congregate
4. A roll call (head count) should be done at the assembly site
5. All of the above
6. None of the above

13. Which statement is true regarding First Aid Kits?

1. Required in every workplace, all kits are the same
2. Required in every workplace, the number of people determine the type of kit
3. Not required in every workplace, the task done at the worksite determines the type of kit
4. Not required in every workplace, first aid training is always required

14. Who should participate when investigating workplace accidents?

1. Supervisor
2. Technical specialist
3. Health and Safety representative or committee
4. The worker(s) involved
5. All of the above
6. None of the above

15. A worker's behaviour has drastically changed over the past month.  The worker has become withdrawn and lack communication, sad and their personal hygiene has decreased.  What should their Supervisor do?

1. Offer EAP
2. Offer flexible work arrangements
3. Offer personal leave
4. Offer wellness programming

16. A Supervisor does not understand how an accident happened in the workplace.  What should the Supervisor request from the worker(s) involved?

1. Written report
2. Separate the witnesses
3. Re-enactment
4. Send home with pay, pending investigation

17. Which source of hazard is the most difficult to control?

1. People
2. Equipment
3. Materials
4. Environment
5. Process

18. Which factor is the most important in developing a strong disability management program?

1. People-focused climate
2. Prevention focus
3. Early intervention/RTW case management
4. Education
5. All of the above
6. None of the above

19. John falls off a ladder while cleaning his garage on the weekend and hurts his leg.  John is given desk work when he returns to work on Monday until his leg heals.  This is a:

1. Work hardening program
2. Return to work plan
3. Work accommodation
4. Absence management

20. Sheila hurts her back adjusting a patient at the nursing home.  Sheila returns to work, but is given a 6 week plan.  Over the 6 weeks, Sheila's physical duties will increase until her back is strong enough to perform full duties.  This is a:

1. Light duty work
2. Gradual work exposure
3. Physical demands analysis
4. Work trials

21. An employer becomes frustrated with a high volume of workers that are on work accommodation programs.  The employer believes there is a disconnect between the medical providers understanding of the workplace and the actual physical demands required in the workplace.  It is in the employers best interest to complete a:

1. Job safety analysis
2. Staff meeting
3. Physical demands analysis
4. Work trial

22. Barriers to an employee's safe and early return to work may include:

1. Health care provider too busy to file paperwork
2. Psychosocial factors
3. Stigma
4. High job stress
5. All of the above
6. None of the above

23. A worker has a young child who cries every morning when brought to daycare.  The worker is often late for their shift because of this.  Which employer offering may benefit this worker?

1. EAP
2. Flexible work arrangements
3. Personal leave
4. Wellness programming

24. A Worker is promoted to a new role. Within three months workplace pressure and commitments require the worker to miss family dinner and some sporting events for their children.  This is best described as

1. Work-family conflict
2. Flexible work arrangements
3. Personal leave
4. Wellness programming

25.  A very good worker has a chronically ill parent.  The worker starts arriving at work extremely fatigued, teary -eyed and is not productive.  The worker may benefit from:

1. Work-family conflict
2. Flexible work arrangements
3. Personal leave
4. Wellness programming