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1. Which of the following is a cause of conflict?
communication factors
individual characteristics
cognitive factors
structural factors
all of the above are causes
2. ________ change(s) and develop(s) over time.
Model equilibrium
Facilitation
Loafing
Teams
Equilibrium
3. _______ is generally defined as the ability to achieve desired outcomes.
Internalization
Externalization
Negotiation
Power
Conflict
4. Organizational politics is _______ that is directed toward furthering one's own self-interests without concern for the interests or well-being of others.
a perception
a cognition
a threat
behavior
a process
5. All of the following are effects of conflict on individuals EXCEPT:
embarrassment
guilt
frustration
euphoria
anger
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