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Casebook-Tanglewood Department Stores Case Three - Recruiting
1. For each division use the data tables provided in Appendix B to estimate how each strategy fares in terms of metrics. Provide a one-page summary of the essential results of the various data tables you have been provided and what it means in practice.
2. Northern Oregon has suggested that the other divisions of the company use a policy of using kiosks and staffing agencies rather than using the more "touchy-feely" method of relying on referrals. Does this division have a point? What would the effect of other regions increasing their use of the more formal methods of hiring be?
3. Tanglewood's top management is highly committed to improving customer service quality and proposes that simply finding the cheapest way to hire is not sufficient. Besides costs and retention, what other measures of employee performance would be good "bottom line" metrics for the quality of a recruiting method? How might the managerial focus groups' concerns fit with these alternative considerations?
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