Reference no: EM133161499

Case - Work hours changing

Petra Valos has to advise her staff (7 people) of a new policy that affects their working hours. Just before knock-off time on Friday, she calls her staff together and speaks to them. Look, I'll try not to hold you up too long ...I know you are keen to get away. I've been told to inform you that working hours for our department, (in fact this policy affects the whole company), are going to be changed. You've probably noticed what a mess it is down at the gate at knock-off time. Because of these rush hour conditions and considering all the problems that they create it seems that the best solution is to get different departments to report and knock-off at different times. Because of the increased traffic on Mayer Road, there have been major traffic jams when all the staff try to get here by 8.30 and leave at 4.30. We have decided to change your knock-off time to 4.00 and have you start at 8.00 each morning. These new hours will come into effect from the last Monday in February. We appreciate your cooperation. Sorry to keep you so late. If there are no questions, have a good weekend and I'll see you on Monday.

The Purpose

What end result did the sender have in mind?

Did the sender seem to have a clear idea of what he or she wanted the receiver to think, feel or do?

The Channel

Did the sender choose the best method of communication?

What alternatives were there?

Consider the advantages of formal or informal, group or individual, written or oral communication.

What other specific methods might have been used - letter, email memo, meeting, telephone call, individual conversation, report, company directive?

The Message

Is there too much or too little information?

Is it simply and concisely expressed?

Are ideas presented in the best possible order?

Is the message structured to meet the receiver's needs?

Does it take into account the receiver's frame of reference?

Feedback

Has the sender made adequate provision for feedback?

Will the sender be able to tell whether the message has been understood?

Can the sender tell how the receiver feels about the message?