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Case Study- Swim Lane Process Map for a Medical Procedure
Questions
1. Who or what organization is responsible for this process from start to finish? What are the implications for managing and improving the treatment process?
2. Which process steps should be standardized? Which process steps should be more artistic? Explain.
3. Consider the errors that occurred during the treatment process. How might you use the Six Sigma methodology and continuous improvement tools to keep these errors from reoccurring? Looking ahead, what kinds of solutions might you see coming out of such an analysis?
Attachment:- 9bef0d6e0c014b1735caf37d9a9b1062.jpg
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