Reference no: EM133095879

Case Study: Rogers Inc.

Rogers Incorporated is a large telecommunication company that provides video conferencing for clients around the world. You are the supervisor of the internal local area network section of the IT department. There are numerous opportunities for advancement within the company, for all but the highest ranking employees.

You are in charge of 20 employees, all of whom are technicians responsible for keeping the company's internal network functioning properly. There are employees with many levels of experience-from brand new employees just out of college, to employees with 10 years of experience within the company.

You have recently noticed that Lisa, who has worked in your unit for six years, has been having difficulty finishing work in an appropriate amount of time. You had two meetings with her about this issue and have been unable to determine the problem because Lisa has become defensive in both meetings. Her specific response is usually along the lines of, "I've worked here for a long time and never had any problems. Why are you harassing me now?"

Questions

1. Please provide a detailed discussion of your preparation for how you will handle the performance review meeting with Kelly and any follow-up action.

2.During a performance review meeting with Joseph, one of your subordinates, he tells you that he is interested in supervision and would like to take whatever steps are necessary so that he will be considered in the next promotion. His current performance is below average for your department, although it is not below the company's performance standards referenced in the performance evaluation forms.

i. Discuss in detail how you will help Joseph to achieve his goals.