Case study - panic on queen street

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Reference no: EM132919549 , Length: word count:2100

BUMGT2606 Managing People at Work

Assessment Task: A Case Study

Case Study: Panic on Queen Street (pre-sighted via Moodle)

Case study questions:

1. a. Analyse the motivation of Soo Park using McClelland's theory, Herzberg's theory or expectancy theory;

b. Identify examples of positive reinforcement, negative reinforcement, punishment and extinction that appear to exist at ABC or provide examples that could exist in a business college of this nature; or

c. Analyse the motivation of Jasmine Singh using goal-setting theory or the job characteristics model.

2. Analyse how power and politics are affecting group dynamics at the college and comment on their sources/causes and consequences.

3. Explain the following concepts and apply them to the staff of ABC: emotional intelligence; emotional labour/display norms; emotional dissonance. For each concept, you can choose examples from the case study and/or examples that could arise in a business college such as ABC.

Attachment:- Managing People at Work.rar

Reference no: EM132919549

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