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On-Time Technology Products recognizes that they should do more to connect with customers after a sale.Assume you work in the On-Time Technology Products call center in Dayton, Ohio. A customer calls in and has a complaint about the quality on a digital timer for the kitchen that she bought last year at her local OTTC retailer. She does not have a receipt and never filled out the warranty card from the manufacturer.The customer says, CI am very dissatisfied with the digital timer. On several occasions, the alarm didn't go off. The final straw was last week when I hosted a party and all the food got burned in the oven.OTTC has a strict 60-day return policy with the receipt. All OTTC products come with a one-year warranty provided by the manufacturer. Customers should immediately fill out a warranty card with a proof of purchase that they should mail to the manufacturer. Customers trying to return used OTTC products purchased on other company websites like ebay.com have become a frequent occurrence.Beyond maintaining a technical support line between 8:00 a.m. and 5:00 p.m., they have done little else in the customer support area.Search online for additional articles that will help you respond to the following questions.Use the 5 steps in problem solving process (see below).Show how using the 5 step problem-solving process led to solving the problem.Discuss how solving the problem in the manner you have chosen is fair to all customers.Provide your suggestion for increasing OTTC customer support after the sale.Problem-Solving Process:Describe the problem.Decide the goal with respect to customer- relationship building.Brainstorm possible solutions.Eliminate possible solutions that are not feasible, ethical, or in line with company policy or goals.Solve the problem.Assignment DirectionsSubmit your response in a PowerPoint presentation consisting of slides, using 12-pt. font, to the Dropbox.
Management would like to see your proposal for a BCP exercise scenario first. Draft a 1-2 page proposal for a BCP exercise with the following information:
You are the manager of a project to improve billing process at your firm. The table below contains the data you will need to conduct a sales analysis of the project.
A work cell is required to make 80 computerized diagnostic assemblies (for installation into hybrid automobiles) each day. The cell currently works an eight hour shift, of which seven hours is available for productive work
Suppose that AlwaysRain Irrigation's Marketing department will undertake an intense ad campaign for the bronze sprinklers
a sophisticated score-keeping system is an important function for all types of organizations and to remain effective it must be viewed not as a tool but as an end in itself
It is July 2007. the contracting officer at fort Mason is about to be award a contract for a computer system which Post engineer will sue to track work orders also inventory illustrate what should be advices.
Elucidate what other relevant factors which are not mentioned in this case study might play a role in team's decision.
Cooper also Schindler suggest which Zeitgeist not only illustrates trends but reveals things which subjects are not willing to talk about with researchers. Illustrate what are some of the other illustration of useful information which marketers can..
Review the concept of diffusion of innovation as it relates to the ATAR mode. Then, design a marketing plan for a new product that uyses the concepts from the ATAR model. Thoroughly explain your reasoning for each element of your plan using the mo..
Jerry Smith is thinking about opening a bicycle shop in his hometown. Jerry loves to take his own bike on 50-mile trips with his friends, but he believes that any small business should be started only if there is a good chance of making a profit.
Explain the importance of correctly stating the objective function and constraints in linear optimization problems. Provide a few examples of the problems that could result if the objective function and constraints are not stated properly.
Illustrate what is process capability. Illustrate what do the process capability indexes tell the company. Illustrate what does the initial control chart tell you. Do any out-of-control conditions exist.
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