Reference no: EM132936082

Case study

Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to have the four Centres registered with Fitness Australia (https://www.fitness.org.au). They feel that standards required to be met as a registered fitness centre would not only ensure the credibility of the organisation in the eyes of the public but provide goals for the Centre Managers and teams.

Registration will require meeting the Code of Conduct for the state in which each Centre is located and ensuring that all trainers meet, or immediately undertake training to meet certain standards. Information about the registration can be obtained by going to the Fitness Australia website and clicking on the Registration and Policies and Guidelines tabs. The Codes of Conduct for each State can be found on the Policies and Guidelines tab, Business Principles and Guidelines section, if you scroll down the page.

The minimum educational qualification required by Bounce Fitness for all trainers is the Certificate III in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and individual clients. At this point in time, this has not been consistently applied. In Cairns all are qualified, in Brisbane two need the basic training, two also in Sydney and in Melbourne there is one. It is intended under the change management initiative that all trainers, once they have completed the basic training will continue to pursue further training, the Certificate IV and Diploma, annually as personal development.

Bounce Fitness will pay for the training fees and other incidentals such as text book requirements and provide one paid hour per week for study leave. Bounce Fitness will also reimburse travel and accommodation for compulsory study attendance sessions.

It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from the five trainers who do not have this qualification and have learned through experience. They do not feel that a qualification is necessary. They have indicated that they are not keen to participate in the further training initiative.

If the whole standardisation process is not managed carefully, there is a potential for dissatisfaction and all Centres may not comply with the standardised procedures. This is a major concern for the Executive; hence your recommendations are crucial.

You have been asked to investigate the feasibility, benefits and practicality of entering into such a relationship with Fitness Australia and make recommendations. Prepare report for submission to the CEO and Board.

Obtain Information

a) Review the information in the Case Study; examine the information on the Bounce Fitness website and the website of Fitness Australia.

b) Identify, define and analyse the business problems and issues.

c) Identify what information you will require to provide to the CEO and Board of Directors to allow them to make a decision.

d) Investigate the information on the Fitness Australia website. How do you know that the information you are gathering is reliable?

e) Check the information and ensure that the information you select to use is not contradictory or ambiguous.

f) How will you obtain anecdotal and other information not held in formal networks from the Centres?

Analyse Information

a) What are your objectives in conducting your analysis of the information gathered?

b) Describe the patterns or trends emerging? Why do you think these are occurring and what has been the result?

c) Use statistical analysis to assist in your interpretation and include copies.

d) Conduct a 'What If Analysis' on the information. What was the outcome?

e) How have you ensured that your analysis has been conducted using a logical approach to the evaluation and conclusions drawn by you?

f) How would you adjust any information collection systems currently in place?Include recommendations for improvements to the information collection in your final report.

Making the Decisions

a) Do you have enough information to make valid, credible and reliable recommendations to the CEO and Board of Directors? How do you know that you have sufficient information and that it is valid and reliable? Document your recommendations - one must relate to the use of an information system to capture future information relevant to this project.

b) What risk management plans have you put into place to determine acceptable courses of action?

c) What quantitative methods did you use to assist your decision making?

d) With whom would you consult when making decisions about information to use?

e) How have you ensured that any decisions taken on information use are within the appropriate authority of the decision maker?

f) Explain how your recommendations are in line with the organisational objectives, values and standards of Bounce Fitness?