Reference no: EM132718895

Case study Report and presentation

1.    Refer to Case Study A. Imagine that you are Simon. Put together a report that outlines how to train line managers and other relevant people to manage performance. This should include how you could help them

a.  Manage performance issues

b.  Dispute resolution and

c.  Termination of employment.

Case Study A - Leisure centre facilities

Simon is the Centre Manager of Greenfield Leisure Centre. The centre has been open for over thirty years and currently employs twelve full time and sixteen part-time staff members. Facilities include a gym, tennis and badminton courts, a swimming pool, and three different fitness rooms.Over the past six months, the centre has seen a 65% increase in the number of member complaints made. The most common issue is that the facilities and equipment are not kept clean, especially the swimming changing rooms. This has resulted in over forty members asking to have their memberships cancelled.Simon has asked the facilities supervisor, Leanne, and head of HR, Harriet, to organise and coordinate a performance management review in order to establish the causes of the issues and try to improve performance moving forward.

Simon has provided the following information to be taken into account:

 -Performance reviews should take place involving every employee

 -Employees should have the chance to evaluate their own performance and how they could better prevent some of the issues that have been occurring

 -Observations should take place to identify where job responsibilities are not being met-

-The centre hopes to significantly reduce complaint numbers over the next year and increase new memberships by 15% on the previous year.