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Case Study-Call Center
A local call center is seeking to expand its workforce. Because of the nature of its work, the call center decides to hire only persons who speak perfect English and not to hire any person who has a noticeable accent or, in the words of the call center manager, "who sounds too much like a minority."
Questions:
1. Does the call center hiring policy violate Title VII? Explain your answer. (Note specifics from Title VII in your response.)
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