Reference no: EM132966027

Case Studies and Portfolio of Evidence

Learning outcome 1: Determine quality objectives and standards with input from stakeholders
Learning outcome 2: Document, in a quality management plan, quality metrics for the project and product output
Learning outcome 3: Select established quality management methods, techniques and tools to resolve quality issues
Learning outcome 4: Distribute, discuss and support quality requirements with project team and stakeholders
Learning outcome 5: Include agreed quality requirements in the project management plan, and implement as basis for performance measurement

2.1 Undertake quality assurance audit of project processes for compliance with agreed plans
2.2 Assess quality control of project and product output according to agreed quality specifications
2.3 Identify causes of variance to quality metrics and undertake remedial action
2.4 Maintain a quality management system to enable accurate and timely recording of quality audit data
3.1 Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
3.2 Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures
3.3 Identify and document lessons learned and recommended improvements

Task 1 - Written responses

This activity has been designed to assess your knowledge and understanding of managing project quality within projects.
This task consists of questionnaires which reflect the knowledge of project management (PMBOK). The responses should include the following:
• Must be relevant to your project as stated in BSBPMG530 Manage Project Scope, unless otherwise stated. Responses should link to the theoretical aspects of project quality management followed by relevant experience / exposure of your nominated project you recently or are currently working on to progress both your studies and your projects simultaneously. Your response to the questionnaires must relate to the same project topic chosen for BSBPMG530 Manage Project Scope subject unit.
• However, if you have started with this subject topic as an initial attempt of this course, you must negotiate and discuss with your Assessor to consider a project that you recently or are currently working on or a project that you have worked in the past.
• If workplace project exposure does not apply to you, you must negotiate with your assessor to use a scenario/case study examples that you will find on e-learning. However, case study examples are a suitable substitute where workplace examples cannot be provided. Case studies are available on e-learning. Theory answers without reference to your experience will not be assessed as satisfactory
• Demonstrate that you can or have applied what you have learnt to your project, regardless of whether you have undertaken all the performance requirements in your workplace

Task 2 - Portfolio of Evidence
The portfolio of evidence comprises the assessment of the application of your project quality knowledge. You will need to demonstrate your quality management skills applied to a project which is based on the project you have chosen for BSBPMG530 Manage Project Scope subject unit. It should state relevant experience / exposure of your nominated project you recently or are currently working on to progress both your studies and your projects simultaneously.
If you have started with this subject topic as an initial attempt of completing this course, you must negotiate and discuss with your Assessor to consider a project that you recently or are currently working on or a project that you have worked in the past.
If workplace project exposure does not apply to you, you must negotiate with your assessor to use a scenario/case study examples that you will find on e-learning. However, case study examples are a suitable substitute where workplace examples cannot be provided. Case studies are available on e-learning. To such a degree you must negotiate with your assessor to use a scenario/case study examples that you will find on e-learning.

Your nominated project must be agreed between you and your Assessor so that its methodology, tools and techniques accommodate to the performance requirements of each Unit of Competency prior to start of work on the unit.

Your project must comprise:
a comprehensive, detailed and integrated project management plan
• a formal communication plan
• a devoted and project-based budget
• formal and planned involvement with a wide range of stakeholders
• a documented risk, issues and change-management methodology
• a quality plan with assurance and control processes
• a project team-based environment.

Evidence of the following is important:
• demonstration of quality management for several complex projects
• knowledge of quality management plans, tools, issues and likely challenges

To achieve competency, you are required to demonstrate knowledge, skills and experience to:
Performance Evidence
• work with others to decide a project's quality requirements
• document a quality-management plan
• implement quality control and assurance processes for a defined project using a range of tools and methodologies
• review outcomes and recommend process improvements.

Task 1 - Written Responses

Answer the following questions in the appropriate spaces below:
All responses must:

This activity has been designed to assess your knowledge and understanding of managing project quality within projects. This task consists of questionnaires which reflect the knowledge of project management (PMBOK). The responses should include the following:
• Must be relevant to your project as stated in BSBPMG530 Manage Project Scope, unless otherwise stated. Responses should link to the theoretical aspects of project quality management followed by relevant experience / exposure of your nominated project you recently have or are currently working on to progress both your studies and your projects simultaneously. Your response to the questionnaires must relate to the same project topic chosen for BSBPMG530 Manage Project Scope subject unit.
• However, if you have started with this subject topic as an initial attempt of this course, you must negotiate and discuss with your Assessor to consider a project that you recently or are currently working on or a project that you have worked in the past.
• If workplace project exposure does not apply to you, you must negotiate with your assessor to use a scenario/case study examples that you will find on e-learning. However, case study examples are a suitable substitute where workplace examples cannot be provided. Case studies are available on e-learning. Theory answers without reference to your experience will not be assessed as satisfactory
• Demonstrate that you can or have applied what you have learnt to your project, regardless of whether you have undertaken all the performance requirements in your workplace

You will need to complete the relevant templates from each knowledge area which are provided, you may use templates from the text or from your workplace that provide evidence of your competency.

Question 1: Explain why it is important to clarify and confirm quality requirements with stakeholders throughout a project. Also, state what quality requirements of your nominated project would you confirm with your stakeholders.
Question 2: Explain how you can use the cost of non-conformance on quality to persuade stakeholders on quality requirements
Question 3: Describe the tools and techniques you have used to manage quality and achieve project outcomes for projects within your workplace.

Task 2 - Portfolio of Evidence

You must use the same project for all units in this course and must be relevant to your project as stated in BSBPMG530 Manage Project Scope, unless your nominated project changes during the course or cannot adapt to the performance requirements of any of the units of competency. If either or both events occur during your course, you must contact your assessor to find out what you need to do to continue to satisfy the course performance requirements and achieve competency.

The project must be in an organisation, business or you are operating as a consultant.
Your nominated project must have:
• a comprehensive, detailed and integrated project management plan
• a formal communications plan
• a dedicated and project-based budget
• formal and planned engagement with a wide range of stakeholders
• a documented risk, issues and change-management methodology
• a quality plan with assurance and control processes
• a project team-based environment.

You will need to complete the relevant templates from each knowledge area provided, you may use templates from this assessment or from your workplace that provide evidence of your competency.

A. Quality Requirements
You will need to complete the relevant templates from each knowledge area which are provided which are provided or create relevant template as required by the tasks. You may use templates from the text or from your workplace that provide evidence of your competency.

1. For this task, you are required to review your Scope of the project created for BSBPMG530 Manage Project Scope and document a Quality Management Plan using the template below for the Scope of the project. This should also include the project management plan as a deliverable.
To locate the definition of quality of your project consider the followings aspects:
• How many quality items were identified?
• Were the measurable items clearly defined?
• Were the measures able to be readily measured?
• What needs to be distributed and discussed to support the quality requirements?

To satisfy the performance criteria, you must document quality management plan with providing at least 5 (five) deliverables and its associated quality standards, assurance and quality controls. Responses should include objectives, roles, responsibilities, timelines and performance reporting.
2. For each of the Quality Assurance and Quality Control processes listed above, provide detailed processes including the processes for rectification of quality issues including quality criteria, tolerance to accept review, sign off and acceptance. To develop the quality process, you are required to complete the given table below. Provide at least 5 (five) Items and its associated data.

3. What would you do to ensure project team members and stakeholders understood the quality plan you documented above?

B. Quality Recording and processes

1. In this activity, you are to demonstrate a quality plan for your nominated project and provide results of quality assurance and control activities - evidence of identification and resolution of quality management issues and defects.
The degree of formality and level of detail is determined by the requirements and should include the following:

- implementation of a quality policy
- quality objectives for the project
- A list of the standards, tools and techniques used
- A statement of how quality will be measured
- Work performance data
- Approved change request
- quality assurance audits of project performance
- completed checklists
- specific status reporting on the completion and
- outcomes of quality assurance activities

You will need to complete the relevant templates from each knowledge area which are provided which are provided or create relevant template as required by the tasks. You may use templates from the text or from your workplace that provide evidence of your competency.

a) Overall statement on project quality
b) Processes used in development of the plan
c) Definition of quality in a table: at least 3 Quality Items to be stated.
d) Quality control processes to be used to monitor quality (must be to be related to previous data provided in the definition of quality table task B1(c).
e) Quality assurance processes to be used.

2. For one of the variances in quality identified above, explain the action taken to correct the variance. Also state how you would discuss this matter with your project team members to ensure understanding and agreement on actions taken.

3. Explain how the quality management system enables accurate and timely recording of quality audit data in your project.

1. Review your project performance in terms of quality management and state instigated agreed changes during the project to ensure continuous quality improvement. You may refer to BSBPMG530 Manage Project Scope and reflect on the change request task, that may have impacted on the project quality.

2. Would your quality management processes and procedures be considered effective? Why/why not? Please consider any quality management tools and techniques, processes or methods utilised.

3. List at least 5 quality management issues you may have experienced during the execution of your nominated the project (in the table below) including a recommendation for future projects.

Attachment:- Assessment - Project Quality Management.rar