Reference no: EM133035830

Case Scenario on Corporate social responsibility

During the COVID pandemic, multiple medical and psychiatric services started to provide some services via virtual care in order to reduce COVID transmission.  The psychiatric senior's outpatient program has been trying different ways to do virtual care with seniors who live in their homes. However, the team found that there are multiple challenges with providing virtual care to this particular population.

Virtual care was set up in 48 hours (due to outpatient shutdowns), thus the outpatient team was unable to interview patients, families and etc. about virtual needs/preferences. The outpatient team was trying to use zoom with the patients, but it was not always successful.  Since virtual care is something that we will be using for some time, please use a design thinking model to plan for virtual care moving forward with this population.

Some brainstorming questions:

1. What do you think some of the challenges were? And possible solutions
2. In order to do virtual care, what are some options for this team to use or ideas to improve the experience?
3. What can you do to better understand the problem(s)? And to fix the problem(s)?
4. How would you measure the success of your ideas? How do you know it's working?
5. How can you use these ideas in future care (after COVID) and do you think they would benefit this population?
6. Do you think virtual care will hinder senior psychiatric care?
7. Who are the stakeholders involved and how would you get their voice about the problem and potential solutions?
8. How does this care scenario fit into social inclusion and corporate responsibility?