Case for improving customer service at datatronics

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Reference no: EM132343167

Need a Case Study Paper in APA format with 4 citations and 4 references in 500-700 words with no plagiarism with Abstract, Below questions answered and Conclusion.

Textbook - IT strategy : Issues and Practices

Discussion Questions

1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

2. Describe your top ideas for Matt to present to Joel next week.

3. How would Matt get Joel to support his ideas?

Reference no: EM132343167

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