Case discussion questions starbucks

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Case Discussion Questions

1. Starbucks is not the only retailer to restrict restroom access to paying customers only. Many retailers follow a similar practice citing security concerns. From a crisis management perspective, how should an establishment protect the safety of its store, customers, and employees if non-customers are allowed access to the restrooms?

2. When should managers call police about customer behavior?

Reference no: EM133212873

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